First Bank of Nigeria Limited Desk Head - Messaging & Collaboration Jobs

First Bank of Nigeria Limited Desk Head - Messaging & Collaboration Jobs


Job Description

  • Provide technical direction in Messaging and Collaborations requirement definition, planning, coordination and implementation.

  • Perform Messaging systems configurations, problem and incident management to ensure IT service continuity and supply

  • Develop and configure network infrastructure from conceptualization through stabilization

    Management of Messaging & Collaboration services

  • Test, debug, document and analyze performance of Messaging & Collaboration components.

  • Assist with Messaging & Collaboration infrastructure implementation

  • Provide support to all environments (production, test, QA, development, etc.)

  • Conduct event, fault and performance management

  • Perform routine Messaging and Collaborations infrastructure analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels.

    Job Requirements

  • 3+ years of experience in windows, network and communications support/administration
    Knowledge

  • Proficient knowledge of Microsoft Windows, Active Directory Services, Group Policy, and Messaging ecosystem.

  • Proficient understanding of service management tools for event management, provisioning and monitoring

  • Good knowledge of Exchange and Office 365 email messaging platforms.

  • Proficient knowledge of Hybrid messaging setup, implementation and administration

    Skill/Competencies

    Core SFIA 5 Skill Requirements


  • Availability Management (AVMT 4)

  • Application Support (ASUP 4)

  • Service Level Management (SLMO 3)

  • IT Operations (ITOP 2)

  • Network Support (NTAS 3)

  • Problem Management (PBMG 3)

  • Service Desk and Incident Management (USUP 3)

    Other SFIA 5 Skill Requirements

  • Requirements Definition and Management (REQM 2)

  • Learning Delivery (ETDL 3)

    How to Apply

  • For more information and job application details, see; First Bank of Nigeria Limited Desk Head - Messaging & Collaboration Jobs


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