First Bank of Nigeria Limited Analyst - Messaging & Collaboration Jobs

First Bank of Nigeria Limited Analyst - Messaging & Collaboration Jobs


Job Description

  • Conduct proactive monitoring operation and maintenance of Messaging and Collaborations infrastructure (Hardware/Software) including the cloud component (Office 365 tenant and add-ons); to maintain and support operations and ensure compliance to relevant standards.

  • Provide technical direction in the area of Messaging and Collaborations requirement definition, planning, coordination and implementation

  • Perform Messaging systems configurations, problem and incident management to ensure IT service continuity and supply

  • Assist in the Management of Messaging & Collaboration services

  • Test, debug, document and analyze performance of Messaging and Collaborations components.

  • Assist with Messaging and Collaborations infrastructure implementation

  • Provide support to all environments (production, test, QA, development, etc.)

  • Conduct event, fault and performance management

    Job Requirements

  • Minimum of a first degree or its equivalent in a IT related discipline

    Knowledge

  • Working knowledge of Microsoft Windows, Active Directory Services.

  • Working understanding of service management tools for event management, provisioning and monitoring

  • Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.

  • Working knowledge of Exchange and Office 365 email messaging platforms.

  • Good interpersonal and communication skills and the ability to work effectively with business stakeholders

  • Customer-centricity

    Skill/Competencies

    Core SFIA 5 Skill Requirements


  • Availability Management (AVMT 4)

  • Service Level
    Management (SLMO 3)

  • IT Operations (ITOP 2)

  • Network Support (NTAS 3)

  • Problem Management (PBMG 3)

  • Service Desk and Incident Management (USUP 3)

    Other SFIA 5 Skill Requirements

  • Requirements Definition and Management (REQM 2)

  • Learning Delivery (ETDL 3)

    How to Apply

  • For more information and job application details, see; First Bank of Nigeria Limited Analyst - Messaging & Collaboration Jobs


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