First Bank of Nigeria Infrastructure Monitoring Analyst Jobs

First Bank of Nigeria Infrastructure Monitoring Analyst Jobs


Job Description

  • Communications skills (written and oral) and understanding of outbound /transferred call scripts including e-mail script.

  • Evaluate and report alerts generated on the Intellinx investigation center.

  • Ensure that alerts generated receive prompt response and proper placement.

  • Resolve alerts generated on Intellinx investigation center and ensure proper reassignment where necessary or the closure of such alerts.

  • Ensure all alerts generated within the shift window are resolve

  • Ensure that all alerts/incidents generated are properly reviewed and close properly.

  • Review close incidents

  • Review the white/black list of users.

  • Ensure alerts case management are properly documented.

  • Answers inquiries by clarifying desired information, researching, locating, and providing information

  • Resolves customer’s challenges by clarifying issues, researching and exploring answers and alternative solutions; escalating unresolved problems.

  • Virtual interface with external customers through telephone engagement.

  • Interactions with a lot of applications that holds customers information for investigations

  • Extensive use of office productivity tools (Excel, word etc.)

    Education

  • Minimum Education: First Degree in any field.

    Experience

  • Minimum experience - 3years relevant experience

    How to Apply

  • For more information and job application details, see; First Bank of Nigeria Infrastructure Monitoring Analyst Jobs




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