First Bank of Nigeria Cluster Team Lead, End User Support Jobs

Job Description

Manage the support teams deliver efficient IT desktop support services in line with agreed

Service Level Agreements

Manage IT Projects Rollout in their regions, evaluate and provide feedback on user experience with deployed IT solutions & services

Manage and supervise the day to day activities and administration of the Cluster teams

Analyze team and individual performance, identify weaknesses and strengths, coach and mentor in the area required

Ensure ATM availability in all on-site and off-site locations within their region.

Ensure that the teams strictly adhere to bank
policies in the discharge of their duties.

Manage vendors in compliance with agreed Underpinning Contracts

Manage the decommissioning of hardware devices in locations under their purview.

Perform other duties as may be assigned by other Management Staff of Information Technology

Management of conflict within the cluster
Coordinate all support activities in the region under their purview.

This includes Support for GHs, RSMs, ASMs, RCMs, BDMs and other Regional Management staffs.

Comply with the principles and policies in the information security hand book

Identify training needs and make recommendations to the management.

Coordinate support teams on quarterly preventive maintenance of systems within their region.

Education

Minimum Education: First degree in computer science and relevant engineering course. Higher degrees and professional certifications (an added advantage)

Experience

Minimum experience – 8 years relevant experience in the banking industry with six year managerial roles

How to Apply

For more information and job application details, see; First Bank of Nigeria Cluster Team Lead, End User Support Jobs

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