First Bank of Nigeria Analyst, IT Channels Support Retail/ Digital Support Jobs

Job Description

Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure ((FIP (In Branch), FIP Service (In & Out), FirstMonie, FirstMobile, USSD, WhatsApp Application, FirstAdvance, MCASH).

In order to maintain and support operations and ensure compliance to relevant standards

Provide technical direction in requirement definition, planning, coordination and implementation of channels applications and infrastructure.

((FIP (In Branch), FIP Service (In & Out), FirstMonie, FirstMobile, USSD, WhatsApp Application, FirstAdvance, MCASH).

Perform configurations, problems, incidents, IT service continuity and supply

Assist effort to develop and configure channels infrastructure from conceptualization through stabilization

Test, debug, document and analyze performance of channels applications and infrastructure components

Provide support to all environments (production, test, QA, development, etc.), channels infrastructure implementation and patch management

Conduct event, fault and performance management

Fulfil service requests and perform routine maintenance and support activities within SLA

Detailed stakeholder engagement in issue resolution and adherence to escalation matrix

Provide innovative solutions to problems, developments and integrations in the Channels eco-system

Background to Mid-Level knowledge in modern IT technologies and domains to support and advance the Channels Systems

Prepare and design reports on

Systems availability and performance

Education

Minimum of a first degree or its equivalent in a IT related discipline

Experience

Minimum of 3 years Post -NYSC experience

How to Apply

For more information and job application details, see; First Bank of Nigeria Analyst, IT Channels Support Retail/ Digital Support Jobs

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