Finance Trust Bank Banking Assistant – Call Centre Jobs in Uganda

Finance Trust Bank Banking Assistant – Call Centre Jobs in Uganda


Role of the job

  • Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

    Key Result Areas

  • Answer calls professionally

  • Respond to customer inquiries

  • Research required information using available resources

  • Handle and resolve customer complaints

  • Provide customers with product and service information

  • Enter customer information into the system.

  • Process orders, forms and applications

  • Identify and escalate priority issues

  • Route calls to appropriate resource.

  • Follow up customer calls where necessary.

  • Complete call logs.

  • Produce call reports.

    Minimum qualification requirements ,skills and competencies:

  • A Degree or Diploma from a recognized institution

  • Past experience in Call Centre work environment is a requirement.

  • Knowledge of customer service principles and practices

  • Knowledge of call center telephony and technology

  • Proficient in relevant computer applications i.e. excellent Microsoft office skills

  • Fluency in both spoken and written English is a MUST

  • Fluency in more languages is an added advantage

  • Excellent communication and interpersonal skills

  • Professional and Smart in appearance

  • Ability to work under pressure

  • Good time management and consciousness

  • Good organizational skills

  • Good listening skills

  • Problem analysis and problem solving skills

    How to Apply

    For more information and job application details, see; Finance Trust Bank Banking Assistant – Call Centre Jobs in Uganda

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