Finance Trust Bank Banking Assistant – Call Centre Jobs in Uganda

Role of the job

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Key Result Areas

Answer calls professionally

Respond to customer inquiries

Research required information using available resources

Handle and resolve customer complaints

Provide customers with product and service information

Enter customer information into the system.

Process orders, forms and applications

Identify and escalate priority issues

Route calls to appropriate resource.

Follow up customer calls where necessary.

Complete call logs.

Produce call reports.

Minimum qualification requirements ,skills and competencies:

A Degree or Diploma from a recognized institution

Past experience in Call Centre work environment is a requirement.

Knowledge of customer service principles and practices

Knowledge of call center telephony and technology

Proficient in relevant computer applications i.e. excellent Microsoft office skills

Fluency in both spoken and written English is a MUST

Fluency in more languages is an added advantage

Excellent communication and interpersonal skills

Professional and Smart in appearance

Ability to work under pressure

Good time management and consciousness

Good organizational skills

Good listening skills

Problem analysis and problem solving skills

How to Apply

For more information and job application details, see; Finance Trust Bank Banking Assistant – Call Centre Jobs in Uganda

Find jobs in Uganda.Jobs - Uganda jobs. Search our career portal & find the latest Ugandan job positions, career opportunities & jobs in Uganda.

Jobs in Uganda - banking jobs, IT jobs, accounting jobs, NGO jobs,business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.

Find your dream job from 1000s of vacancies in Uganda posted and updated daily - click here!

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.

Army Jobs - Navy Jobs - Military Jobs

Scholarship 2024/25

Current Scholarships 2024/2025 - Fully Funded

Full Undergraduate Scholarships 2024/2025

Fully Funded Masters Scholarships 2024/25

PhD Scholarships for International Students - Fully Funded!

Funding Opportunities for Journalists 2024/2025

Funding for NGOs 2024/2025

Funding for Artists 2024/2025

Funding for Entrepreneurs 2024/2025

✅Over 4500 Current Fully Funded Scholarships for International Students

✅ Undergraduate Scholarships 2024

✅ Masters Scholarships 2024

✅ PhD Scholarships 2024 Click Here!

Free Scholarship Newsletter --- E-mail Address

First Name

Then Don't worry — your e-mail address is totally secure. I promise to use it only to send you Advance Africa Newsletter.