Fidelity Services Group Receptionist - Witbank - Emalahleni Jobs in South Africa

Fidelity Services Group Receptionist - Witbank - Emalahleni Jobs in South Africa

Job Description


  • Delegating walk in/phone in clients to correct department

  • Switchboard

  • Receiving calls and transferring to the correct person

  • Taking message is staff not available to take call

  • Correspondence

  • Receiving incoming faxes – giving through to the correct person


  • Ordering stationery from HO, i.e. contract book etc

  • Stationery requisitions i.e. pens, paper etc locally

  • General grocery requisitions i.e. coffee, tea, sugar and milk

  • Any other purchases as requested from time to time:

  • Obtaining quotation from supplier

  • Creating/requesting requisition

  • Obtaining PO from Procurement (HO)

  • Placing order with the supplier

  • Combine supplier invoice and PO after receiving and checking the goods

  • Handing over to person receipting in the branch (Supervisor)


  • Preparing the individual file

  • Placing the relevant documentation in the file

  • File alphabetically according to the Debtor Code


  • Banking

  • Daily banking

  • Posting the banking on the Q-Drive


  • Receiving leads (phone calls/walk in clients)

  • Completing paperwork regarding leads (manual method)

  • Capturing leads on Listener (same day)

  • Capturing leads on Rep/Consultant individual pages – Q-drive

  • Capturing leads on Sales Managers page – Q-drive

  • Communicating lead-info to sales consultants via
    Listener / 1 SMS and 2 E-mail

  • Drawing previous days leads from Listener / dividing between consultants and following normal lead process

  • Daily reporting – Sales Activity Report at 16h00 to all the relevant staff

  • Wednesday morning – send reminders to all consultants to update feedback on their individual pages on Q-drive

  • Thursday mornings – action consultant instructions on Listener (i.e. close leads etc)

  • Tuesday and Friday mornings – update self-generated leads

  • Assisting with Telesales

    Client queries:

  • Assisting walk-in clients with queries and liaising with HO (Sales)

    How to Apply

    For more information and job application details, see; Fidelity Services Group Receptionist - Witbank - Emalahleni Jobs in South Africa

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