FHI 360 IT Officer Jobs in South Sudan
FHI 360 IT Officer Jobs in South Sudan
Basic functions The IT Officer provides support to end-users, internal users, or partners.
Serves as the first line of support for the end user on issues related to desktop computers, laptops, printers, servers, network connectivity and remote access.
Simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
He/She works with the US ISS Operations team and US ISS Infrastructure team to coordinate support, project delivery, upgrades and routine tasks.
Duties and Responsibilities:
Provides support of computer hardware, software, printers, applications, operating systems, servers and network devices.
Ensures the weekly update of the Kaspersky Anti-virus of servers and clients
Performs regular backups of servers, user files, and network shared files
Performs software installations on company computers and configures applications as specified.
Working knowledge and understanding with a variety of technologies to effectively support end- users.
Maintains the office IT system and upgrades when required or as instructed by HQ
Ability to interact with a broad range of end-users and use various technical resources to provide support.
Manages and collaborates with third party suppliers/vendors where appropriate and ensures that vendor performance and provision of services and quality is in line with FHI 360 expectations that enable FHI 360 to meet or exceed service levels.
Responsible for the optimal operation of all office devices and end user computing environments hardware, peripherals, which directly support and help manage the end user computing environment.
Supports organizational wide priorities by ensuring optimal support and timely resolution of
incidents
Demonstrates complete ownership of all incidents or service requests
Responsible for tracking and progress of all incidents to conclusion
Identifies and promotes technical and operational “best practices.”
Trains staff on newly deployed technologies
Reviews and enforces FHI 360’s policies and standard operating procedures (SOPs)
Excellent oral and written communication skills.
Knowledge, Skills and Abilities:
Must speak and write fluent English
Moderate understanding of Information Technology industry practices.
Solid knowledge and experience with incident management and operations services tools and systems.
Proficiency with MS Office Suite 2013, 2016, Windows 7 & 10, Office 365, Exchange 2010/2013, Active Directory. Knowledge of Cisco Routers/Switches, Meraki’s and other network devices. A willingness to increase knowledge and update skills as required.
Strong oral and written communication skills. Ability to communicate effectively and tactfully with all levels of staff, individuals from diverse cultures, and the public.
Ability to multi-task and self-motivate through assignments and routines.
Telecommunications: PABX, VoIP, voice mail, and peripheral devices
Server: Windows Server 2008 & 2012, Exchange 2010/2013, Active Directory, DFS, WSUS
Desktop: Windows 7, Microsoft Office Suite 2013, Office 365, Internet Explorer, Kaspersky Anti-Virus
Network: Cisco routers/switches, Meraki, Ethernet, TCP/IP, DNS, DHCP
Qualifications and Requirements:
BS/BA degree in Engineering, Information Technology, Computer Science or its recognized equivalent with 3 – 5 years relevant experience.
Vocational or specialized training.
Microsoft Certified Systems Engineer (MCSE) and/or Cisco Certified Network Associate (CCNA) certifications is an added advantage.
Experience with a multi-site network (at least 3 sites) with a minimum of 100 users is highly desirable.
How to Apply
For more information and job application details, see; FHI 360 IT Officer Jobs in South Sudan
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