Fenix International Business Strategy Analyst - CX Jobs in Zambia
Fenix International Business Strategy Analyst - CX Jobs in Zambia
About Fenix Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services. Our flagship product, Fenix Power, is a modular, lease-to-own solar home system financed through affordable installments from just $0.11 per day.
We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers. To date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,500,000 people.
In early 2018, Fenix joined forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralised and digital energy. This has allowed Fenix to Ensuring strategic alignment of the Fenix Zambia Learning and Development Goals with business goals and make significant commercial investments to accelerate the path to our mission, via new markets and innovative products. Together, Fenix and ENGIE are making universal access to modern energy a reality.
Job Description:
Fenix Zambia is seeking talented, motivated Business Strategy Analyst to join our rapidly growing team. This position is a key role within the Customer Experience Department in a fast-paced environment at the forefront of providing a world-class customer service experience in the sectors of renewable energy and mobile payment technology.
The successful candidate will work closely with one or more departmental heads/ directors to identify bottlenecks to scale our business and areas for company improvement.
It requires an individual who will drive key strategic initiatives focused on improving efficiency and quality across multiple company verticals, with support from global teams. Using data driven insights to make project recommendations to implement, as well as drive project rollout at scale.
Key Responsibilities:
Support the design, development, execution and evaluation of innovative strategies to improve overall business efficiency, function and quality
Build budgets and financial models, collaborating closely with the respective teams to facilitate this.
Conduct or supervise field and desk research on various topics, ranging from policy, marketing to value chain analysis in order to inform decision making.
Summarize project insights in order to support CX leadership to make key strategic decisions. Communicate implications and suggest recommendations.
Identify and communicate areas for continual improvement within
CX.
Recommend and initiate, execute and implement innovations or projects to make these improvements a reality.
Identify cost reduction strategies, ensuring implementation won?t be at the expense of other company goals, in particular customer experience
Suggest development of game-changing customer journey innovations, ultimately leading to significant cost savings, and improved customer education and experience
Work with Head of Customer Experience on special projects related to Customer Experience or across country level operations as required.
Support with overall department or country strategy and communication, both internal and external.
Have an analytical mindset.
Required Skills and Experience/ Qualifications:
+2 years professional experience in finance, business strategy or related fields
Tertiary qualification : Degree in Business Administration, Economics, or relevant field.
Demonstrate passion for Fenix's mission, values and customers.
Excellent understanding of customer experience, accounting and finance concepts and tools.
Advanced skills with Excel, Word and Powerpoint
Organised and able to follow through and prioritize tasks
Strong critical and analytical thinking skills
Strong attention to detail
Ability to synthesize complex information from different sources and to distinguish important information from details
Strong ability to work with large amounts of data to develop strategies and make rigorous decisions
Experience as a collaborative, hands on team player and eagerness to learn new tools and / or roll-up sleeves to get the job done.
Willingness to spend time in rural areas, getting to know the Fenix customer
Outstanding written and verbal communication skills (English).
Highly Desired Skills:
An MSc or MA in Business Administration, Management, Economics or any relevant field
Experience working in the field of renewable energy or financial services
Experience working with last mile customers
Experience with Tableau, SQL or other data analytics tools
Strong level of curiosity, proactive thinking and problem solving mindset
Proficiency in other languages highly desired. Languages of particular interest include French, Nyanja, Bemba, Tonga, Lozi, Kaonde.
How to Apply
For more information and job application details, see; Fenix International Business Strategy Analyst - CX Jobs in Zambia
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