Family Bank Mobile Loan Collection Officer Jobs in Kenya

Family Bank Mobile Loan Collection Officer Jobs in Kenya; To ensure the effective and timely recovery of loans by engaging clients directly in the field, negotiating repayment solutions, and minimizing non-performing loans (NPLs), in line with Family Bank's credit policy and customer service standards.

Key Responsibilities:

Negotiate for repayment with Mobile Loan debtors during Collection process through Tele-calling.

Keep call-logs of client responses, promises, follow-ups and case-closure reports
Monitor arrangements for payments from debtors.

Demand and enforce repayment of the bad debts.

Prepare, submit detailed and accurate reports from recovery assignments and make actionable business oriented recommendations to management.

Identify appropriate alternatives and make innovative initiatives to improve work efficiency

Managing effective relationships with internal and external customers.

Ensure effective communication to internal and external customers in writing (correspondence) on phone or in person

Updating collections and recoveries manager on the progress of collection

Ensure full compliance on Credit Policy and Procedures

Response to queries relating to collections of mobile loans

Ensuring compliance with regulations and the Bank's policies and procedures

Any other official duties that may be allocated from time to time by management.

The Person:

The ideal candidate must possess the following:

Qualifications

Holds a bachelor’s degree in business, Accounts, Finance or related field.

Professional Credit or Debt recovery qualifications a plus.

Have a minimum of one (1) year practical experience with proven result-oriented track record in recoveries.

Experience in banking & legal/Credit background is a plus.

Honest and with high integrity.


How to Apply

ALL applicants MUST apply online to the email; recruitment@familybank.co.ke

For more information and job application details, see;

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