Family Bank Ltd Manager Internet Banking Jobs in Kenya
Family Bank Ltd Manager Internet Banking Jobs in Kenya; Manage Omni‑Channel Internet and native Mobile App product discovery, design, development, strategy, and vision.
Key Responsibilities
Product Lifecycle Ownership
Administer full digital product lifecycle from discovery to optimization.
Develop product strategy, design solution process, and experience architecture.
Analyse customer journeys, conduct UX research, and competitive audits.
Submit concept papers and business cases, secure stakeholder buy‑in, design UX baselines, review and audit developments.
Undertake functional & design QA, evaluate test results, authorize production readiness, organize Go‑To‑Market plans, guide launch execution, conduct post‑launch UX audits, analyse performance data, and orchestrate iteration cycles.
Digital Product Governance & Change Control
Prepare, review, and submit CAB documentation for projects without PMs.
Defend change requests at CAB.
Verify scope alignment to strategy, examine risk impacts, authorize change deployments, and audit implementation compliance.
Parallel Initiative Oversight & Digitization Lead
Analyse cross‑functional digitization initiatives impacting Internet & Mobile Banking.
Design channel requirements, evaluate dependencies, review BRDs, FRDs, and SRS, guide solution alignment with enterprise architecture.
Delegate tasks to SMEs, monitor change lifecycle, authorize deployment readiness, and verify delivery against scope.
Multi‑Stakeholder Orchestration & Risk Engagement
Review and respond to Risk Assessment Documents and examine regulatory implications.
Coordinate IT, Operations, CX, Compliance, Risk & Finance inputs.
Administer cross‑functional alignment meetings, evaluate mitigation controls, and submit responses to auditors and governance forums.
Stakeholder Buy‑In & Commercial Alignment
Develop and present business cases to Transformation, Retail, Corporate, Finance, Marketing, Products, CX, IT, and Operations.
Analyse revenue impact and cost implications, advise on commercial viability, negotiate feature prioritization, and secure approvals.
Budget Review & Cost Governance
Review vendor costing proposals.
Analyse digital investment budgets, examine ROI projections, recommend approvals, monitor expenditure, and verify cost alignment with business cases.
Evaluate pricing impacts on channel profitability.
Enterprise Projects & Implementation
Review and recommend corporate pricing concession requests for Online Banking customers.
Authorize first‑line approvals within mandate, submit escalations, verify compliance with pricing policy, and guide Relationship Managers
on digital pricing structures.
Performance Monitoring & Channel Analytics
Analyse transaction trends, customer behaviour, adoption rates, and drop‑offs.
Review KPIs, evaluate revenue contribution, audit service availability metrics, and recommend optimization strategies.
UX Design Leadership & Governance
Lead UX design standards across Omni‑Channel platforms (mobile & web banking).
Develop and enforce enterprise UX baselines and design systems.
Conduct UX audits across enterprise projects (Core Banking, CRM, Chatbot, digitization).
Review and approve customer journey maps, wireframes, and prototypes.
Analyse usability risks during QA, evaluate cross‑channel consistency, and recommend optimization interventions.
Qualifications & Experience
Bachelor’s Degree in Business, Finance, or related field.
MBA or Master’s in Design or Project Management preferred.
Certifications in Product Management, Agile, UX, ITIL, or Project Management advantageous.
Membership in recognized product design professional bodies.
8–12 years in digital banking or fintech.
Minimum 3 years in Digital Banking leadership.
Proven experience in Core Banking, CRM, Chatbot, enterprise digitization, and mobile/internet banking lifecycle.
Demonstrated ownership of digital products, governance forums, and commercial performance.
Prior experience with Corporate Banking payment and collection services.
Key Competencies & Attributes
Strong knowledge of Banking Act and CBK prudential guidelines.
Excellent people management, team motivation, and leadership competence.
Ability to work regionally.
Good negotiation and listening skills.
Pleasant personality with ability to relate well in diverse social setups and teams.
Upholds high standards of professionalism, integrity, and respect for others.
How to Apply
For more information and job application details, see; Family Bank Ltd Manager Internet Banking Jobs in Kenya
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