Fairway Hotel Front Office Manager Jobs in Uganda

Fairway Hotel Front Office Manager Jobs in Uganda

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  • We are looking for the Front Office Manager who will ensure guests receive a heartwarming welcome and coordinate all front office activities including reservations & guest relations.

  • The reception is the heart of any hotel, it is the core efficient functioning of this department that coordinated the success of the guest experience.” .

    You Will

  • Portray a positive hotel image at the reception with a clean organized lobby, piped music and professional reception staff at the desk.

  • Train, supervise and support all office staff to excel in their roles.

  • Increase Room & Banquet Sales through upselling to walk-ins for rooms & banquets ensuring no guests leaves fairway without a confirmed booking and maximizing revenue.

  • Make safety and security of guests and their valuables a highly priority by protecting their privacy & briefing them on the safety protocols.

  • Treat every guest complaint as an opportunity to improve and swiftly ensuring no re-occurrence in the future. The ability to improve the experience of a complaining guest is a challenge you must desire.

    You Have

    • A pleasant personality with a dynamic professional attitude to supervise and lead a team.

    • Solid customer service approach with capacity to efficiently deal with complaints.

    • You’re persuasive in the most pleasant way possible and can sell rooms at good rates even in your sleep.

    • Passion for guest service and inspire others while at it.

    • Ability to motivate your team and ensure they are engaged.

    • Great Training skills and can give constructive feedback where needed; you will be responsible for training your team

    • Excellent communication and listening skills; are able to receive feedback

    • Good judgment and always finds smart & elegant solutions to complex problems.

    • Great organizational and multi-tasking skills, Efficient in Problem solving and troubleshooting emergencies.

    • The ability to get
    any task done, in the shortest amount of time, by putting in the hard work and research for an optimal outcome.

    • Extreme curiosity and desire to acquire deep understanding of tasks assigned.

    • Are good with computers and able to learn new hotel software quickly.

    • A diploma in Hotel Management or bachelor’s degree is an added advantage, High results in any degree is recommended.

    • Proven 4 years work experience in a similar leadership role in any comparable industry.


  • Exceptional service: We understand that every encounter with guests can be an opportunity to show them our excellent customer service and to meet their needs.

  • Teamwork & Passion: We believe that working together makes us stronger and helps us accomplish our tasks faster and more accurately.

  • Growth & learning: I acknowledge that I am not perfect and that I can always learn more through my colleagues, my leaders, on the job training or professional certification.

  • Integrity & respect: We operate in an ethical manner at all times and do not steal, cheat or be rude to one another

  • Ownership: I treat all visitors to Fairway as I would a visitor within my own home.

  • A Competitive Package will be negotiated based on the experience and skills of the applicant.

    How to Apply

  • If you feel this describes you, send your cover letter and curriculum vitae to hr@fairwayhotel.co.ug , or drop off your CV not later than (November 20th)

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