Fairmont The Norfolk Porter Jobs in Kenya

Fairmont The Norfolk Porter Jobs in Kenya

Are you a professional Hotelier who’s looking for a Front Office position to share your expertise from a busy and fast paced Hotel/Resort? Are you an incredible multi-tasker who is passionate about providing excellent service? If so, we are seeking a Fairmont Ambassador who prides themselves on their problem solving, communication and relationship building abilities to act as the first point of contact to our guests.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies and the opportunity to earn qualifications while you work

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Responsible for the delivery of Guests' to their room, luggage, messages and any other items for delivery within the Hotel

Consistently offer professional, friendly and engaging service

Ensure the timely and efficient transfer of luggage to and from the guest’s room

To ensure the guest is familiar with their room upon arrival ie. temperature control

Maintain a presence in the

Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards, including all safety policies

Perform related duties and special projects assigned

Your Experience and Skills Include:

Fluency in English required (verbal & written)

Previous customer related experience an asset

Excellent communication skills and a professional presentation

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Knowledge of a third language an asset

How to Apply

For more information and job application details, see; Fairmont The Norfolk Porter Jobs in Kenya

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