Fairmont Hotels & Resorts Assistant Front Office Manager Jobs in Kenya


Job Overview

  • The Assistant Front Office Manager supports the Front Office Manager in overseeing daily front office operations and ensuring exceptional guest service standards are maintained at all times.

  • The role is responsible for balancing operational, administrative and team management activities while contributing to revenue growth, guest satisfaction and departmental efficiency.

    Key Responsibilities

  • Consistently provide professional, friendly and engaging guest service.

  • Assist in managing all aspects of the Front Office Department and ensure service standards are maintained.

  • Support room revenue maximization through participation in yield management meetings and implementation of revenue management strategies.

  • Address guest concerns promptly and coordinate appropriate resolutions.

  • Assist in conducting regular departmental meetings.

  • Balance operational, administrative and team requirements effectively.

  • Provide guests with information regarding hotel facilities and services.

  • Ensure compliance with departmental policies, procedures and service standards.

  • Adhere to all workplace health and safety policies.

  • Perform additional duties as assigned.

    Qualifications and Requirements

    Applicants should possess:

  • Previous leadership or supervisory experience.

  • Previous experience using a Property Management System (PMS).

  • Computer literacy with proficiency in Microsoft Office applications.

  • A University or College Degree in a related discipline is preferred.

  • Professional presentation and grooming standards.

  • Strong interpersonal and problem-solving skills.

  • High levels of responsibility and reliability.

  • Ability to work effectively under pressure in a fast-paced hospitality environment.

  • Ability to work collaboratively within a team.

  • Strong focus on guest needs while maintaining a calm and courteous approach.

    Required Competencies

  • Leadership and team supervision.

  • Customer service excellence.

  • Communication and interpersonal skills.

  • Problem-solving and decision-making abilities.

  • Revenue management awareness.

  • Front office operations management.

  • Organization and attention to detail.

  • Ability to multitask in a busy hospitality setting.

    How to apply

    For more information and job application details, see; Fairmont Hotels & Resorts Assistant Front Office Manager Jobs in Kenya

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