Fairmont Hotel Spa Manager Jobs in Kenya

Fairmont Hotel Spa Manager Jobs in Kenya


Job description

Spa Manager oversees all aspects of the operations of beauty, health and wellness. Their core duties include managing staff, overseeing facility maintenance, developing budgets and creating marketing and promotions campaigns.

Staff-related duties could entail hiring, training and scheduling employees. In addition, Spa Manager might interact directly with customers to resolve issues and ensure satisfaction with spa services and personnel

Responsibilities

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offers professional, engaging and friendly service
  • Spa Manager ensures the success of an establishment by hiring and training adequate staff members to deliver a spa’s services. The Spa Manager is typically involved in employee recruiting, selection and training. They typically set employee schedules, ensure that employees receive ongoing training and hold staff meetings to keep employees updated on spa procedures and policies.
  • A budget is crucial to the operations of any business and it falls to the Spa Manager to create and manage such a budget. They set annual financial goals, review costs for spa procedures and services, oversee payroll and establish budgets for advertising, sales campaigns and promotional events.
  • The Spa Manager has a hand in creating promotional and public relations campaigns to raise public awareness and visibility of their spa and its services to generate sales and increase memberships. They also assist in
    creating membership incentives and sales promotions leading to a larger client base.
  • A Spa must typically meet sanitation guidelines and it usually is up to Spa Manager to make sure those facilities are properly cleaned and that all equipment is in working order. This might include ensuring that tools are adequately sterilized, linens are washed and a proper inventory of supplies are maintained.
  • As with any service-oriented business, a spa relies on customer satisfaction and the Spa Manager are is generally responsible for ensuring that customers’ expectations are met. The Spa Manager might interact with clients to get feedback about services and facility cleanliness, handle customer complaints and create customer service tools such as comment cards and surveys.

    Qualifications

  • Previous experience is an asset
  • Visa Requirements: Eligible to work in Kenya.

    How to Apply

  • Interested and qualified candidates should apply online by 25th March, 2019

  • For more information and job application details, see; Fairmont Hotel Spa Manager Jobs in Kenya

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