Fairmont Hotel Nanyuki Front Office Supervisor Jobs in Kenya

Fairmont Hotel Nanyuki Front Office Supervisor Jobs in Kenya

Do you go the extra mile to create memorable guest experiences? Do you enjoy being the first point of contact for guests?

We invite you to submit your application and join our vibrant team as the Front Office Supervisor at the Fairmont Mount Kenya Safari Club.

What's in it for You:

Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.

Working with a hotel rich in history and known for exemplary services while growing your career
Employee Benefits Card offering discounted rates in Accor Worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What Will You be Doing:

You will be the first point of contact for the front office team and guests, you will be tasked to make memorable experiences for the guests

Maintain current and correct posting of all guest charges

Be knowledgeable regarding all guestrooms and suites

Complete each Front Desk procedure accurately and consistently

Be familiar with daily events, times and locations within the hotel

Create a team that works together with trust and takes responsibility to meet the

goals of the department / Hotel

Anticipates guests' needs and takes them into consideration

Updates dashboard charts for revenue, occupancy rates, average room rate, activity forecasts and headcount planning

Collaborate with other departments to ensure proper planning

Your Experience and Skills Include:

Diploma in Hotel Management, University Degree preferable

Previous experience in Front Office supervisory role preferably in a luxurious property

Guest service skills, good communication skills, and memorization skills.

Computer knowledge and system proficiency in packages

Good written and spoken German and English. French an advantage

Sales and motivation skills, negotiation skills

Knowledge of MS Office and Opera Cloud an advantage

Enjoy training and developing your team

Strong guest and service orientation

Ability to work in a team and good leadership skills

How to Apply

For more information and job application details, see; Fairmont Hotel Nanyuki Front Office Supervisor Jobs in Kenya

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