Faircape Group ISP & Desktop Support Technician Jobs in South Africa

Faircape Group ISP & Desktop Support Technician Jobs in South Africa


Job Description

  • The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications and an ISP, Utility Management and infrastructure installation, Property Management and related activities.

  • The Faircape Group has an exciting opportunity for an ISP & Desktop Support Technician.

    Role purpose:

  • The ISP Support Specialist is responsible for assisting customers and internal staff with technical issues on their fibre/wireless services, or questions relating to computer hardware and/or software. Duties will include taking phone calls from customers/staff or communicating with them through messaging platforms or onsite.

  • Helping customers or internal staff diagnose technical issues over the phone/email/onsite and resolving their issues timeously, also, installing, maintaining & tracking (Asset Management) company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience.

  • Provide technical support across the company, remotely or onsite and contribute to the continuous improvement of processes, systems, knowledge base and third-party relationships. Provide residential customer ISP support on a rotational basis.

    Duties include but are not limited to the following:

    Maintenance

  • WiFi coverage in villages.

  • General network maintenance (including upgrades, software updates).

  • New network device configurations.

  • Fumes UPS, water meters configurations.

    Technical Support

  • Faircom Support Desk duties.

  • Residential customers router configurations.

  • VoIP configurations and setups.

  • Faircape IT/desktop queries.

  • Fault Reporting.

    Administration

  • Creating and updating ISP support policies and procedures

  • Configure, deploy and maintain computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment for new and existing staff

  • Asset Management

  • Obtain quotations for IT related equipment

    Service Level

  • Daily/Weekly/Monthly ongoing and continuous tasks

  • Maintaining and monitoring systems and the network monitoring software

    Qualifications:

  • Matric

  • Relevant Information Technology Degree or Diploma advantageous

  • Mikrotik MTCNA/MTCRE

  • Qualification or Certificate in Information Technology or other relevant qualifications from industry recognised institutes (A+, N+, MCSA, MCSE, MCP
    or MOUSE).

  • Valid Driver’s License and Own Reliable Transport (Compulsory).

    Experience and Knowledge:

  • Minimum 2 years working experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role

  • Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments (Windows, Chrome OS, Macos).

  • Experience working with and understanding the fundamentals of configuring and troubleshooting computer networks (TCP IP configuration, subnets, DNS, etc.).

  • Experience working with, configuring and troubleshooting network devices (VOIP handsets, residential Routers, etc.).

  • Experience resolving end-user problems and working with an incident management system.

  • Experience dealing with customers, staff and external suppliers on a continuous basis.

  • ISP or telecommunications background

  • Mikrotik and other switch/router brand experience, configuration and troubleshooting

  • IP addressing and subnetting

  • Ticketing, and answering customer queries via the phone

  • PC hardware and software, internal WIFI AP’s and VOIP

    Skills and Attributes

  • Excellent communication skills (verbal and written)

  • Proven organisational and administration skills

  • Able to perform under pressure

  • Customer service orientated

  • General network and internet understanding

  • Knowledge of outdoor wireless networks (Siklu, Ubiquiti, Mikrotik)

    Specific Requirements

  • Solid and positive references.

  • Clear health record.

  • Clear credit record.

  • No criminal record.

  • Vaccinated against covid-19 or prepared to be vaccinated prior to commencing job.

    How to Apply

  • For more information and job application details, see; Faircape Group ISP & Desktop Support Technician Jobs in South Africa


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