Fadac Resources and Services Customer Experience Officer Jobs in Nigeria

Fadac Resources and Services Customer Experience Officer Jobs in Nigeria



Job Responsibilities
  • Assist in managing and monitoring the total customers’ experience bank wide.
  • Assist in developing winning service initiatives that enhance the customer’s experience bank wide like monthly publications, messages on birthdays & anniversaries etc.
  • Identify processes that inhibit excellent service delivery for improvement.
  • Coordinating work with other functional areas in the bank in order to enhance the customer’s experience
  • Assist in managing the customers’ experience and internal processes simultaneously.
  • Complement the banks’ products and service by delivering consistent, high quality customer experience
  • Provide regular & proactive communication with customers and informing them of regulatory changes and other internal changes, which affect the operation of their account using technology as well as other sources
  • Communicate proactively with customers by informing them of regulatory changes and other internal changes, which affect the operation of their account.
  • Delivering excellent service at all touch points thereby leading to increased revenue growth through customer satisfaction, loyalty and referrals.
  • Perform other duties as assigned by the Head, Customer Experience Management.

    Job Requirements
  • A good First Degree in any discipline.
  • Relevant Master’s Degree and professional qualification will be an added advantage.
  • 2
    - 3 year's related experience in Total Quality Management/Customer Experience; at least 2 years’ experience in a Bank/Financial Institution.
  • Excellent customer relationship development/management and Database management.

    How to Apply

    Interested and qualified candidates should send their CV to: omotola@fadacoutsourcing.com using the Job Title as the subject of the mail.

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