Exinity Group Customer Service Representative, English Speaking Jobs in Nigeria

Exinity Group Customer Service Representative, English Speaking Jobs in Nigeria


Responsibilities

  • Assist clients worldwide through a live support;

  • Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;

  • Demonstrate impeccable telephone etiquette and management;

  • Handle back office queries;

  • Support clients with technical and troubleshooting issues;

  • Report to the management;

  • Deal with complaints of a varying nature promptly and effectively;

  • Provide support and troubleshooting on MetaTrader platforms;

  • Liaise with all departments to resolve issues;

  • Liaise with the Compliance Officer regarding complaints and approval of accounts;

  • Provide all relevant information to clients regarding documents and materials for becoming a client.

    Requirements

  • Higher education in Linguistics or a related field;

  • Previous experience in a similar position will be considered an advantage;

  • Excellent knowledge of Chinese and English languages; knowledge of any other language will be considered as an advantage;

  • Excellent spoken and written communication skills;

  • Ability to work efficiently under pressure;

  • Excellent computer skills (Microsoft Excel and Word);

  • Knowledge of MetaTrader platforms will be considered an advantage.

    Benefits

  • Competitive remuneration package.

    How to Apply

    For more information and job application details, see; Exinity Group Customer Service Representative, English Speaking Jobs in Nigeria

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