Executives Online Operations - Practice Manager Jobs in South Africa
Executives Online Operations - Practice Manager Jobs in South Africa
General Responsibility Responsible for ensuring the effectiveness of the operational (HR, IT, marketing, admin) and financial functions within the Firm through strategic and day to day processes.
Experience and Qualifications
B Com Accounting/Management Accounting/Bachelor of Accounting or Financial Account Management/LLB/Business management or similar qualification
5+ years’ experience in a corporate environment
3+ years in Management role
In depth knowledge of legal industry
Budget development and oversight experience
Knowledge and experience in organizational effectiveness and operations management implementing best practices
Job Accountabilities
Strategic direction and responsibilities
Prepare implement and review regularly the firms strategy overall together with the detailed HR, Finance, IT, and Marketing strategies.
Regularly review industry best practice and research industry norms, in order to identify opportunities for Firm to take the lead
Take a central role in co-ordinating and driving the firm’s performance in line with its strategic objectives.
Direct the development and implementation of strategic financial and operational goals, policies and procedures relating to financial management, accounting, payroll, and firm operations
Provide strategic direction to development and managing of the annual planning and budgeting process,
Analyse and report on fee earner, departmental and Firm performance against set objectives and budgets and profitability
Coordinate communication and efficiency within support areas
Drive organizational initiatives
Manage the day to day operational functions of the office
Financial oversight
Oversee and direct the Finance function, providing input and direction with regards to Cash flow, budgeting, financial reporting and performance and profitability.
Ensure that the Firm is compliant and fulfils tax related, legislative and Law Society requirements
Liaise with external and internal parties and vendors on financial, accounting and operational matters
Direct the maintenance of general and subsidiary ledgers, accounts receivable, revenue distribution, depreciation, cost, property, and operating expenses, and insurance
Manage third party contracts for operational/financial purposes
Develop, maintain and monitor all accounting systems, procedures, capturing billing and receipts for the recording of all revenue transactions
Prepare or oversee internal and external audit and reporting material
Review financial statements with Management Committee
Direct, manage with strong oversight over cash flow requirements of the Firm, ensuring collection of outstanding invoices/money and the payment to creditors occur in the best interest of the firm
Manage/delegate the authorisation and preparation of creditors payments
Ensure compliance with relevant rules and regulations with regards to the running of a law Firm trust account marketing spend, IT Spend
Human Resource oversight
Oversee and direct the human resource function, providing input and direction with regards to payroll, employee benefits, performance management and general employee well being
Drive and participate in determining the assumptions in the salary increase process
Be actively involved in communicating the remuneration policy and ensure all staff have a good understanding of the policy and how it drives performance within the organisation
Participate in the performance management process and certain recruitment processes.
IT oversight
Oversee and direct the IT function, providing input and direction with regards to IT turnaround strategy together with the Firm`s IT consultant, in order to ensure it meets the business requirements
Monitor performance of IT service providers
Assist in project management and roll out of IT Projects
Marketing oversight
Oversee and direct the Marketing function, assisting in developing a marketing strategy and ensuring its implementation
Review and direct tender information and facilitate the tender process
Oversight of the website and social media platforms
Competencies
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work
flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully; Develops alternative solutions; Works well in group problem solving situations.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities
Interpersonal - Focuses on achieving results, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral and written communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively;
Able to read and interpret written information.
Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognises accomplishments of other team members.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Deadline driven – Displays the ability to work with and meet tight deadline; Displays the ability to work well under pressure.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Applies feedback to improve performance.
Personal Attributes
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self, available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies client feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Ethical – Demonstrates a high standard of personal and business behaviour that serves the interest of the Firm in a lawful and professional manner.
How to Apply
For more information and job application details, see; Executives Online Operations - Practice Manager Jobs in South Africa
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