Executive Placements IT Shared Services Lead Jobs in South Africa

Executive Placements IT Shared Services Lead Jobs in South Africa

Job Description


  • This position is the MEA ITO shared services lead role required to manage the I.T. operations & infrastructure in the SSA region (plus all remote/satellite sites)

    Purpose of the Role

  • Ensure continuous operations are maintained at all company sites to agreed OLAs.

  • Managed Data Centres, rooms, and all shared services infrastructure adhering to all governance & controls (ISP) guidelines.

  • Study network topologies, understand design and engage global teams for changes/extensions/decommissioning.

  • Review VM farms and related infrastructure to maximize utilization whilst maintaining the agreed uptime.

  • Coordinating global and local teams to drive deployments, upgrades, tech-refreshes, and general support.

  • Utilize business acumen to drive investment decisions and to minimize operational outages.

  • Execute all projects using -standard Project management processes.

  • Consistently revamp processes using industry standard business process reengineering skills thereby ensuring work is done efficiently whilst remaining effective.

  • Manage financials (plans, budgets, forecast, etc. so as to maximize investments ensuring that capacity is available in time and targets achieved.

    Key Responsibilities:

  • Interface to local business as the shared services lead.

  • Manage IT operational support for all infrastructure issues, incidents & requests.

  • Support Global & Regional Operations teams in the identification, diagnosis and resolution of incidents.

  • Lead problem and root cause analysis.

  • Provide timely & accurate communications on ITO outages & maintenance.

  • Consistently monitor & manage all IT Infrastructure, intervene as necessary.

  • Perform comprehensive asset & spares management across all sites.

  • Provide project leadership/support as agreed/necessary, all site projects.

  • Plan & execute
    asset tech-refresh actions in alignment to global standards.

  • Manage procurement, deployment and return/scrapping of owned/leased infrastructure.

  • Provide frequent management reports on shared services.

  • Coordinate/support implementation of Patch/Version upgrades to maintain infrastructure.

  • Plan/support proposed infrastructure/application changes/upgrades through relevant change control.

  • Manage H&S issues, access control reviews, and environmental audits for Data Center/Computer Rooms, ISO & GAO audits, etc..

  • Maintain governance & controls on shared infrastructure.

  • Conduct shared services supplier SLA performance & Conformance reviews whilst managing vendor relationships. Ensure services are relevant and are compliant.

  • Ensure appropriate use of company IT processes, tools and methodologies.

  • Contribute/lead financial inputs for all shared services.

    Minimum experience & qualifications required

    Education Qualification :

  • Bachelor''s degree or equivalent qualification in a technical discipline

  • Master''s degree with experience in working in a related technical field is desirable

  • Number of Years of Experience:

  • Minimum of 6 years

    Behavioural skills required

  • Ability to excite and influence team members in a cross-functional multi-country/region setup.

  • Develop strong cultural awareness.

  • Exposure to various collaboration tools & techniques.

  • Hands on experience with modern facilities and major infrastructure expansion projects.

  • Mature OEM business acumen.

  • Seasoned project management skills.

  • Business Process Reengineering experience.

  • Solid understanding of financials (plans, budgets, forecasts, etc.

  • Strong emotional intelligence.

  • Proven analytical, leadership and interpersonal skills; team-oriented.

  • Critical problem solving techniques especially during adverse situations.

  • Self-starter and highly motivated; Uses sound business judgment. Inquisitive and innovative.

  • Willingness to work in multiple countries.

    How to Apply

  • For more information and job application details, see; Executive Placements IT Shared Services Lead Jobs in South Africa

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