Excel and Grace Consulting Head of Operations & Business Execution Jobs in Nigeria
Job Summary
The Head of Operations & Business Execution will coordinate operational activities across digital financial services, structured trade finance, asset-financing solutions, and field operations.
The successful candidate will translate management priorities into actionable plans, establish efficient operating procedures, improve collections and service delivery, coordinate field teams, and ensure operational activities are properly monitored and controlled.
This role is suited to a hands-on manager who can solve problems, improve processes, manage teams, and deliver measurable results in a growing business.
Key Responsibilities
Coordinate the day-to-day operational activities of the organization’s business units and service offerings, including digital payment, financing, distributor, and trade finance operations.
Develop and implement standard operating procedures, workflows, service standards, and operational reporting systems.
Coordinate field teams, Cluster Agents, and Portfolio Growth Officers to support merchant onboarding, customer engagement, KYC documentation, and portfolio growth.
Monitor collections, repayment processes, overdue accounts, and operational exceptions in collaboration with Finance and Risk teams.
Coordinate vendors, procurement, inventory, equipment deployment, logistics, and service-level agreements where applicable.
Monitor digital transaction operations, payment settlements, POS deployments, and service interruptions in collaboration with Technology teams and service providers.
Track operational performance, identify bottlenecks, and implement corrective actions to improve productivity and customer experience.
Strengthen operational controls to prevent cash diversion, documentation gaps, inventory losses, process breaches, and avoidable business losses.
Ensure onboarding, funding, deployment, and collection activities comply with approved operational and risk procedures.
Coordinate with Finance, Technology, Risk/Compliance, and Commercial teams to resolve operational issues.
Prepare weekly and monthly operational performance reports highlighting achievements, challenges, risks, and recommended actions.
Support management in implementing growth initiatives, improving resource utilization, and scaling operational processes sustainably.
Requirements
Bachelor’s Degree or HND in Business Administration, Operations Management, Finance, Logistics, or a related discipline.
Approximately 5–8 years of relevant operational experience, including at least 2–3 years in a supervisory or management role.
Experience in fintech, banking, financial services, logistics, supply chain operations, lending, or asset financing is an advantage.
Demonstrated ability to coordinate teams, manage processes, and improve operational performance.
Practical knowledge of collections monitoring, customer onboarding, documentation, reconciliation controls, or field operations.
Strong planning, analytical, reporting, and problem-solving skills.
Good knowledge of Microsoft Office and operational reporting tools.
Strong communication, leadership, and stakeholder management skills.
High integrity, accountability, and the ability to work effectively in a fast-paced and evolving business environment.
How to Apply
Interested and qualified candidates should submit their updated CV to: eandg.tprecruiters@gmail.com
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