Ethiopian Commodity Exchange Supervisor, Customer Relationship Management Jobs

Ethiopian Commodity Exchange Supervisor, Customer Relationship Management Jobs

Job Id: 214121

Category: Business Development, Management, Sales and Marketing
Location: Oromia
Career Level: Mid Level ( 2+ - 5 years experience)
Employment Type: Full time
Salary:

Job Description

Vacancy Announcement No. 02 – 2019/2020

(External only/Re - Advertised)

The vision of ECX is to become a leading and dynamic Exchange in Africa. ECX has a mission to provide a modern, efficient, transparent and reliable market platform to serve the national development goals through adaptation of technology, excellence in innovation and with integrity.

ECX is a unique partnership of market actors, Members of the Exchange, and its main promoter, the Government of Ethiopia. ECX represents the future of Ethiopia, bringing integrity, security, and efficiency to the market.

ECX would like to recruit motivated and qualified applicants for the following positions.

1. Position Title: - Supervisor, Customer Relationship Management

Job Grade: - 7

Duty Station: - Ghimbi

Availability: - As soon as possible

Job Purpose:

The purpose of this job is to ensure smooth and transparent relationship of the Exchange with members, clients and external stakeholders; to monitor and ensure continuous customers satisfaction and timely response to customer enquiries; to coordinate with functional Divisions to improve customers satisfaction and to resolve members’ and clients’ requests, questions and complaints as a focal person.

Summary Major Duties and Responsibilities