Ethiopian Commodity Exchange Supervisor, Customer Relationship Management Jobs

Ethiopian Commodity Exchange Supervisor, Customer Relationship Management Jobs


Job Id: 214121

Category: Business Development, Management, Sales and Marketing
Location: Oromia
Career Level: Mid Level ( 2+ - 5 years experience)
Employment Type: Full time
Salary:

Job Description

Vacancy Announcement No. 02 – 2019/2020

(External only/Re - Advertised)

The vision of ECX is to become a leading and dynamic Exchange in Africa. ECX has a mission to provide a modern, efficient, transparent and reliable market platform to serve the national development goals through adaptation of technology, excellence in innovation and with integrity.

ECX is a unique partnership of market actors, Members of the Exchange, and its main promoter, the Government of Ethiopia. ECX represents the future of Ethiopia, bringing integrity, security, and efficiency to the market.

ECX would like to recruit motivated and qualified applicants for the following positions.

1. Position Title: - Supervisor, Customer Relationship Management

Job Grade: - 7

Duty Station: - Ghimbi

Availability: - As soon as possible

Job Purpose:

The purpose of this job is to ensure smooth and transparent relationship of the Exchange with members, clients and external stakeholders; to monitor and ensure continuous customers satisfaction and timely response to customer enquiries; to coordinate with functional Divisions to improve customers satisfaction and to resolve members’ and clients’ requests, questions and complaints as a focal person.

Summary Major Duties and Responsibilities

  • Participates
    in the preparing and updating customer services guidelines, manuals, processes flows, complaint tracking and reporting formats of the division and other divisions;
  • Plans and organizes engagement events with internal and external customers of the Exchange together with other concerned divisions of the Exchange;
  • Provides front-line advice and support to customers and gather feedback or complaint from customers on the Exchange service;
  • Participates in conducting customer satisfaction survey;
  • Works closely with other departments in processing customer related requests;
  • Produces analytical and customer experience reports;
  • Performs other duties assigned by the immediate supervisor.

    Job Requirements

  • MBA\MA\MSc\BA\BSc Marketing, Management, Economics, Business Management and related fields and
  • 2/4 years relevant experience in customer relationship management, customer compliant handling, warehouse operations, Sales Management, Marketing, and related areas


    How to Apply

    All interested and qualified applicants may send a cover/application letter and updated CV with relevant important documents via: jobs@ecx.com.et or on www.ethiojobs.com, or in hard copy by post with position marked on the envelope: Ethiopia Commodity Exchange, P.O. Box 17341, Addis Ababa or at Respective ECX branch Offices on or before July 24, 2019.

    Please Make Sure You State the Position You Are Applying for on the Subject of Your Email.

    *****

    ECX is an equal opportunity employer and encourages applications from suitably qualified female candidates. Only short listed applicants will be contacted.

    Ethiopian Commodity Exchange Supervisor, Customer Relationship Management Jobs

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