EthioChicken Junior Customer Experience Officer Jobs in Ethiopia
EthioChicken Junior Customer Experience Officer Jobs in Ethiopia
Summary PositionsThe Junior Customer Experience Officer will be the voice of customers, responsible for identifying key pin points/opportunities across end to end customer experience.
The primary objectives of the Customer Insight & Innovation team at Ethiochicken is to collect insightful feedback through research, to build a comprehensive picture of what Ethiochicken customers want and drive incremental improvements on customer satisfaction.
Duties and Responsibilities
Conduct day to day survey (Survey will be provided)
Setting up and facilitating focus group discussions with relevant stakeholders (discussion points will be provided)
Translating the survey into a different language
Participating in data cleaning and contributes to data analysis if needed
Data entering, managing and keeping data Online and offline in a clear, concise and accurate way
Record daily reports, as well as attend and actively participate in team meetings and discussions
Share information on challenges faced, specifically relating to a misunderstanding of questions or unavailability of data.
Answer customer grievance calls and directs to responsible stakeholder
Handling data utmost confidentiality
Reporting on activities conducted, challenges faced, and progress made on collecting data.
Be involved in giving feedback on data collection methods and tools designed.
Other duties as assigned.
Job Requirements
Competencies
Accountability
Analytical skills
Excellent interpersonal skills
Excellent communication skills, both written and oral
Keen and proactive to learn and continuously develop technical knowledge
Tigrigna and Oromifa languages are advantageous
Qualifications Required
BA Degree in Marketing Management or other related fields
Experience
0 Year experience (Fresh graduate)
How to Apply
Please title your application with subject line: - "Junior Customer Experience Officer"
Only candidates meeting the required qualifications are invited to send their applications(Cover Letter) including a detailed CV through ethiojobs.net or
e-mail: careers@ethiochicken.com
Women are highly encouraged to apply!
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