EthioChicken Junior Customer Experience Officer Jobs in Ethiopia

EthioChicken Junior Customer Experience Officer Jobs in Ethiopia


Category:

  • Development and Project Management, Sales and Marketing

    Location:

  • Addis Ababa, Addis Ababa

    Career Level:

  • Junior Level (1+ - 2 years experience)

    Employment Type:

  • Full time

    Salary:

  • Competitive

    Job Description

    Job Summary

    The Jr. Customer Experience Officer will be the voice of the customer responsible for identifying key pain points/opportunities across the end to end customer experience.

    The Primary objectives of the Customer Insight& Innovation team at Ethiochicken is to drive incremental improvements to our NPS (Net promoter score) and drive repeat business to grow our loyal customer base.

    Duties and Responsibilities

    Conduct weekly post DOCs delivery experience survey &quarterly customer satisfaction survey, including;

  • Conducting telephonic interviews
  • Survey data entry
  • Analyzing survey data
  • Answer customer grievance calls and direct their grievances to the marketing team.
  • Generate and maintain weekly/quarterly reports, and dashboards.

    Other duties as assigned.

    Competences

  • Strong communication skills.
  • Good spoken and written English.
  • Proficiency in at least two local languages (Amharic, Guragigna, Tigrigna, Oromifa etc.)
  • Proficiency in MS Office (Power point, word, excel etc.)
  • Keen and proactive to learn and continuously develop technical knowledge.

    Job Requirements

    Qualification

  • University degree, preferably in Sales & Marketing

    Experience

  • Work experience 1+-2 years in data related fields.

    How to Apply

    Application Instructions

  • Please title your application with subject line: - "Junior Customer Experience Officer"
  • Only candidates meeting the required qualifications are invited to send their applications(Cover Letter) including a detailed CV through our website or e-mail:
    [email protected] Or send your application through:

    AGP Poultry PLC
    PO Box 23279
    Code 1000
    Addis Ababa, Ethiopia


  • Women are highly encouraged to apply.Apply by 4th January, 2019

  • For more information and job application details, see; EthioChicken Junior Customer Experience Officer Jobs in Ethiopia

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