EthioChicken Junior Customer Experience Officer Jobs in Ethiopia
EthioChicken Junior Customer Experience Officer Jobs in EthiopiaCategory: Development and Project Management, Sales and Marketing
Addis Ababa, Addis Ababa
Junior Level (1+ - 2 years experience)
The Jr. Customer Experience Officer will be the voice of the customer responsible for identifying key pain points/opportunities across the end to end customer experience.
The Primary objectives of the Customer Insight& Innovation team at Ethiochicken is to drive incremental improvements to our NPS (Net promoter score) and drive repeat business to grow our loyal customer base.Conducting telephonic interviews
Duties and Responsibilities
Conduct weekly post DOCs delivery experience survey &quarterly customer satisfaction survey, including;
Survey data entry
Analyzing survey data
Answer customer grievance calls and direct their grievances to the marketing team.
Generate and maintain weekly/quarterly reports, and dashboards.
Other duties as assigned.
Strong communication skills.
Good spoken and written English.
Proficiency in at least two local languages (Amharic, Guragigna, Tigrigna, Oromifa etc.)
Proficiency in MS Office (Power point, word, excel etc.)
Keen and proactive to learn and continuously develop technical knowledge.
University degree, preferably in Sales & Marketing
Work experience 1+-2 years in data related fields.
How to Apply
Please title your application with subject line: - "Junior Customer Experience Officer"
Only candidates meeting the required qualifications are invited to send their applications(Cover Letter) including a detailed CV through our website or e-mail:
[email protected] Or send your application through:
AGP Poultry PLC
PO Box 23279
Addis Ababa, Ethiopia
Women are highly encouraged to apply.Apply by 4th January, 2019
For more information and job application details, see; EthioChicken Junior Customer Experience Officer Jobs in Ethiopia
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