Ericsson - Worldwide Service Engineer - Mobile Money Jobs in Uganda

Ericsson - Worldwide Service Engineer - Mobile Money Jobs in Uganda

Job Summary:

We are looking for Service Engineer, Who will be comprising Solution Integrator and Support Engineer responsibilities.

It is critical role to deliver within DevOps model within end to end delivery framework. It is expected to ensure solution is delivered and supported within committed timelines and targets.

The role will be working closely with customer Group and OPCO technology teams as well as Mobile Financial Services Unit.

Internally it will be required to work closely with program stakeholders as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders.

You will be reporting to Head of Mobile Money Operations and functionally belong to Group and South Africa Hub for Mobile Money.

Responsibilities:

Support Business Analyst for new requirements and design change

Install, Integrate, commission the network nodes under ECW/ EWP solution

Understand technical requirements as specified in the Solution document

Perform ECW Integration and configuration changes activities within approved change window.

Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PP’s

Report progress of assigned activities to the respective Business Analyst and CPM.

Daily single Customer Complaints handling and Customer Care escalations

CAB participation & Change Coordination between MTN/3PP & GNOCUAT/SIT result sign off

End to end issue handling and coordination with GSC

Internal & external

Audit handling

Key Qualifications

Experience in Ericsson Converged Wallet Solution Integration or equivalent e-wallet product 2+ Years

Experience in Managed Services in Operational assurance or SME areas. 3+ Years

Proven achievement in BSS.

Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System

BSS Experience 3+ years

Strong leadership skills with focus on team performance

Result oriented with customer first attitude

Can handle stressful and ambiguous situations

Excellent communication skills in written and spoken English

Self-motivated with strong drive and initiative, collaborative, relating and networking

Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment

University degree in Technology, preferably MSC

How to Apply

Interested and qualified candidates should apply online by 24th September 2019

For more information and job application details, see; Ericsson - Worldwide Service Engineer - Mobile Money Jobs in Uganda

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