Ericsson Nigeria Program Lead for Best Performing Networks Jobs
Ericsson Nigeria Program Lead for Best Performing Networks Jobs
Our Exciting Opportunity The role of Program Lead for Best Performing Networks in Digital Services Operations seeks at crafting an outstanding and consistent customer experience through initiatives, methods, processes, and tools that drive agreement and collaboration across different Domains
You will
The key accountabilities of Program Lead for Best Performing Networks are, but not limited to, the following:
Improve the quality and efficiency of the BDGS install base in all its aspects and build outstanding customer experience.
Build the framework (processes, KPI’s, tools, competence) to be able for MMEA to deliver end2end on this outstanding customer experience.
Secure embedding of this framework successfully within the BDGS and or MMEA wider organization.
Assess the current way of working, risks, best practices, and gaps in BDGS, Managed Operations, and Customers Support with respect to the Digital Services Install base and deliveries.
Implement the right mechanisms to handle the upcoming End-of-License, End-of-Maintenance software in conjunction with Program Lead for Software Sales and Install Base
Where applicable, drive requirements for automated tools and processes around key points of delivery and performance improvement
Collaborative approach with Managed Services and Networks functions, to develop and bring to bear standard methodology jointly
Experience with GOLS, BENT, problem management, change request management, live node activities, project red team reviews are key experiences/competences
Drive awareness of the units and employees concerned on the tools and processes supporting operational perfection and supervise the implementation of the same
Ensure compliance and ethics and exhibit outstanding role-model leadership behaviors
Requirements
To be successful in the role you must have:
University Degree in Business
or Engineering / ICT
Must have experience across Digital Services Install Base and Networks / Customer Support; can explain the different solutions
Experience in having led teams of people
Strong technical and discernment across various Domains
Ability to orchestrate initiatives and efforts within the organization
Ability to lead multi-cultural and multi-functional teams, empowering and finding opportunities to collaborate
Solid project/program management skills
Excellent interpersonal communications and networking skills
Ability to work across a variety of different delivery unit types (complexity, maturity, scale)
Developed analytical skills to identify trends, inefficiencies and value realization opportunities
Very good understanding of Ericsson Business Process, Financial and Delivery models
How to Apply
For more information and job application details, see; Ericsson Nigeria Program Lead for Best Performing Networks Jobs
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