Ericsson Head of Fulfilment Jobs in Kenya

Ericsson Head of Fulfilment Jobs in Kenya

Job Summary:

We are now looking for a Head of Fulfillment, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery.

As a Head of Fulfillment, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.

You will have a role in the line organization (the operational organization), with the purpose to lead their area of responsibility aligned with the instructions. You will collaborate to ensure that work is executed within the scope of OHS requirements.

All activities in the Ericsson group are performed under the responsibility of one or more Line Managers.

Line Managers act per the Ericsson Leadership Framework and promote Ericsson's values, ethics and culture of the organization to ensure excellent performance.

Responsibilities:

  • You will ensure service delivery execution
  • Responsible for driving and supporting services sales
  • Build a productive work environment for individuals and own organization
  • Drive performance management (process)
  • Drive competence management
  • Conduct Resource management
  • Look after unit finance within your group.

    Key Qualifications:
  • Education: M.SC, MBA or equivalent through experience
  • Min years of experience: 10 years of experience in Program management & Delivery
  • Domain experience: Digital Services, i.e. Core & Cloud, BSS(Business support system)/OSS(Operations support system)
  • Deep understanding of Service Delivery process, models, and strategy
  • Knowledge of the sales process
  • Customer and market insight
  • Excellent Social and communication skills
  • Financial acumen and skills
  • Formulating strategies
    and concepts
  • Adhering to principles and values
  • Leading, supervising, and responding to change in a high pace environment.

    Benefits

    With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance.

    Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change.

    We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

    Next Steps:

  • What happens next once you apply? Read about the next steps here
  • For your interview preparation, here are a few “Tips & Tricks” from our recruiters
  • For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G

    How to Apply
  • Interested and qualified candidates should apply online by 26th July 2019
  • For more information and job application details, see; Ericsson Head of Fulfilment Jobs in Kenya

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