Ericsson Head of Cluster DGS MTN – East Jobs in Uganda
Ericsson Head of Cluster DGS MTN – East Jobs in Uganda
Our Excellent Opportunity!Ericsson is looking for Head of Service Delivery for Digital Services based in East Africa.
This role will be accountable for handling sophisticated and/or large programs, leading its program teams and working with key customer contacts from its early pre-sales to delivery conclusion phases manly in telecom area!
You will
Develop and execute on delivery strategy/processes from pre-sales to realization.
Steer planning, forecasting, dimensioning and optimization of delivery based on business needs for programs.
Responsible for the delivery of services (scope, cost, quality, time and customer happiness) within Consulting & System Integration from sales to delivery phase.
Leading project and program activities in the analysis, planning, establishment (execution), realization (execution), handover (execution) and conclusion phases.
Assist and provide ITC SME knowledge for engagement and sales teams with regards to delivery methodology, cost, scope, and risks of ITC activities and accurate alignment of customer requirements.
Manage and retain highly empower people in teams with varied strengths and geography, and matrix capacity – including definition of teams, interviewing and selecting process.
Evaluate and lead third party relationships to ensure that margin levels are met and that the business case is being realized
Responsibility to assemble add-on sales into client environments and develop and maintain positive customer relationships
Identify and address the end to end implications of changes either in IT, network, operations, services or business models and creative corrective actions to preserve or improve program goals.
Optimal build and lead key internal & external partners including the customer C-Level – articulates themselves well and able to have compelling arguments with the customer.
Identifying add on sales/opportunities and supports the account manager from a solution & delivery perspective.
Addition to the above responsibilities, the Program Manager provides support and shares their expertise during customer engagement activities & supports the organization during the RFP process and responsible for
The overall solution
The overall cost estimation
The delivery model (mix of on-shore, near-shore and off-shore resources)
To be successful in the role you must have
10 + years of experience, from within the Telco/Systems Integration Industry (consulting or Systems Integration) on driving IT SI transformation programs or projects of high complexity
Must have consistent track record in leading IT / Telco type of Integration Engagements, at least 5 years leading sophisticated SI-Projects/Programs;
Ability to transform customer requirements and expectations at a high level into a solution that Ericsson can realize as a customer engagement.
Ability to lead a team of
project managers, solution architects, integration engineers who can be in virtual/remote locations depending on the defined delivery model. This is key to maintain a highly motivated team
Highly developed solid understanding of business process, including tender and sales
Excellent Consulting skills with a consistent record as customer focused Senior Consultant.
In depth knowledge of the telecom industry, including a thorough understanding of economic/ commercial/political issues affecting the industry.
Excellent Leadership abilities validated through line manager or other comparable positions.
Demonstrable ability to drive team engagements in a tough and time sensitive environment.
Results oriented. Able to work independently and take a logical and orderly approach to analyzing problems, prioritizing work and planning actions.
Solid ability to communicate effectively at the senior level; must have outstanding communication skills to influence others and meet deadlines while building positive relationships both internally and externally.
Steering up-sales opportunities
Mentoring the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology
Educational Requirement
Bachelor’s degree, preferably in a science, business or telecommunications subject area.
Current PMP certification or is actively pursuing professional project management certification (PMP), recommended to be complete within 1 year
Good Knowledge on eTOM frame work and ITIL
Role Expectations
Develop relationships with senior internal partners and at customers
Perform work on customer site and engage with customer teams at all levels.
Work in team settings with competitors and customers.
Flexible to travel as required or long stays at customer sites.
Work with less experienced staff in advancing their skill set.
Focus areas of domain expertise
Leading large-scale project/ program, transformation program management
Pre-sales Experience
Additional Requirements
Leadership skills
Customer & Resource Management
Superb communication and Consulting skill
Solid experience in Leading internal and external partner
Good experience in follow up and supervise project / program financial status
How to Apply
For more information and job application details, see; Ericsson Head of Cluster DGS MTN – East Jobs in Uganda
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