ERC Hotline Operator Jobs Kenya

ERC Hotline Operator Jobs Kenya

Reporting to Principal Corporate Communications Officer, the successful candidate will work under the supervision of a senior officer and will assist in management A communication with external and internal customers, including branding and development of communication and branding strategy, policies and plans.


  • Managing ERC switchboard;
  • Handling Al incoming AN and directing them A the respective officers;
  • Handling Al outgoing calls;
  • Receiving visitors;
  • Determining nature and purpose A visit;
  • Directing or escorting Visitors to appropriate officer/person and notify appropriate person of visitors’ arrival;
  • Independently answer inquiries and provides in or assistance to callers and visitors, which require thorough knowledge of office policies and procedures;
    Observing the flow of visitors for security purposes in restricted areas in liaison with security personnel;
  • Questioning unfamiliar visitors to determine or obtain authorization to enter area;
  • Monitor, schedule or observe arrivals and departures of work work members to remain current on status of each;
  • Reporting any suspicious or questionable behavior, that may be detrimental to the organization;
  • Ensuring that the reception ambiance is good;
    Preparing weekly report on the reception area happenings;
  • Filing and maintaining records of reception reports;
  • Provide information about establishment such as location of departments or offices and employees within the organization; and
  • Report needed repairs within the reception area.


  • KCSE Certificate C PLAIN;
  • Diploma in Customer care or equivalent;
  • Proficiency in computer applications;
  • Positive working attitude and ability to give and take instruction;
  • Creativity and innovativeness;
  • Interpersonal skills including being a team play,
  • Good communication and interpersonal skills;
  • Oral / written communication skills; and
  • Problem solving.

    Other Requirements

    Shortlisted candidates will be required to satisfy the requirements
    of Chapter six of the Constitution of Kenya 2010 and provide:

  • Certificate of Good Conduct from the Directorate of Criminal Investigations;
  • Clearance Certificate from Higher Education Loans Board (-IELB);
  • Tax compliance Certificate from Kenya Revenue Authority (KRA);
  • Clearance from the Ethics and Anti-Corruption Commission (EACC); and
  • Report from an Approved Credit Reference Bureau (CRB).

    Terms of Employment

  • The positions of Pricing Analyst, Electricity Officer (Meters & Metering) and Electricity Officer (Consumer Installations) will be filled on permanent and pensionable terms of service. The rest of the positions will be on contract terms of service.

    How to Apply

  • If you believe you are the right candidate and you can clearly demonstrate your ability to meet the criteria set above, please submit your application attaching copies of your education and professional certificates, cover letter and a detailed CV giving details of telephone contact, email address, names and contacts of three (3) referees not later than 5.00 pm, 13th December 2018.

  • Applications clearly indicating job applied for should be sent Is Email:
  • ERC is an equal opportunity employer. Female applicants and persons living with disability who possess the required qualifications are encouraged to apply.
  • Only Shortlisted Candidates Will Be Contacted.

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