Equity Bank Telephony Support Executive Jobs in Kenya

Equity Bank Telephony Support Executive Jobs in Kenya



Description

Technical support for SIMcard manufacturing vendors.

  • Conduct sanity tests for new modules

  • Manage SIMcard input data and output data

  • Follow up technical issues raised by business

  • Test SIMcard management

  • Provision and activate Test cards

  • Keep track and manage usage and misuse of test SIMcards

  • Custodian of the physical Test SIMcards

  • Technical support for BSS system.

  • Technical support for BSS system changes

  • Manage BSS UAT

  • Technical support and contact person for Equitel partners

  • Airtel –Equitel Network support

  • Effortel – BSS support

  • Technical/UAT support for SMS tools i.e.

  • Bulk SMS tools

  • Technical support for Equitel shortcodes.

  • *100#

  • *544#

  • *740#

  • The resource can also act as the 1st Technical touchpoint in PRSP (SMS and USSD shortcodes) configuration in UAT to improve efficiency.

  • Guide PRSPs on how to integrate to Equitel USSD/SMS gateways

  • Configure/Create them on USSD/SMS user interface

    Qualifications

  • Understands Equitel SIMcard features well

  • Understands Equitel partners

  • Has Technical background or interested in learning simple technical roles

  • Can follow up issues to closure

  • Flexible

  • Good interpersonal skills

  • Bachelors Degree

    How to Apply

    For more information and job application details, see; Equity Bank Telephony Support Executive Jobs in Kenya

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