Equity Bank Kenya RO - Special Projects Jobs
Equity Bank Kenya RO - Special Projects Jobs
Description
Job Purpose: The relationship officer will actively offer support to the program manager in the day to day implementation of Social Protection related activities and tasks to ensure that program deliverables are executed within the required quality standards of time, cost, and effectiveness. The succesful candidates will support the following Branches: Mandera, Elwak, Moyale, Kakuma, Sololo, Marsabit and Lodwar.
Job Responsibilities/ Accountabilities:
Drive aggressive recruitment of social protection partners
Drive aggressive recruitment of good quality agents
Execute project implementation activities such as beneficiary enrolment, carding, and payments
Coordinate program field activities
Communicate procatively with all involved project stakeholders
Identify and analysize case management gaps and resolve them.
Support the Program Manager in program planning,execution and implementation monitoring
Provide regular progress and status reports to the Program Manager
Undertake back-office operations – data analysis and reporting
Undertake and promote documentation of good practices as lessons learnt
Identify and analyse program risks and escalate them to the program manager
Regular agent visitations ensuring agents are supplied with branding materials
Solicit more business from existing agents through relationship management.
Ensuring that agents are trained on best mobile payments acceptance practices aimed at curbing fraud
Training agents on best card acceptance practices.
POS installation and addressing POS technical issues that may arise at an agent location.
Any other duty assigned by the team leader from time to time
Regular
Program Monitoring
Qualifications
Requirements:
University degree or equivalent in Development Studies, Social Studies, Project management or related discipline.
KCSE mean grade C+
Minimum of 0-3 years’ experience in project operations.
Strong organizational, planning and writing skills
Excellent written and verbal communication skills
Proven ability to meet strict deadlines, identify and solve problems comprehensively
Excellent relationship management skills
Strong leadership skills with demonstrated competencies in championing customer focus
Ability to operate in a fast-paced environment
Program management professional qualifications in PMP/PRINCE2 or similar qualifications will be an added advantage
Fluency in English, Kiswahili and local language . Fluency in an additional local language will be an added advantage
Key Critical Competencies:
Excellent Relationship Management skills
Excellent interpersonal skills
Negotiation skills
Ability to work effectively as a team member
Strong analytical and problem solving skills
High personal standards and goal oriented
Time, cost and quality management
Cultural sensitivity
For more information and application details see;Equity Bank Kenya RO - Special Projects Jobs
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