Engagement Jobs Openings in Kenya

Engagement Head of Customer Jobs Openings in Kenya


  • Develop and lead a high performing customer engagement team
  • Invest in coaching and development of your team, taking advantage of opportunities to grow team members’ responsibilities
  • Maintain a high-performance culture, designing a motivating compensation policy and rewarding
    outstanding accomplishment
  • Hire and coach new talents into the customer engagement team as required by the expansion strategy
  • Manage the company’s portfolio and bring forward the company’s expansion strategy
  • Oversee and coordinate all the prospecting and customers’ management functions ensuring that they are performed with the highest efficiency
  • Coordinate activities with the operation and production teams ensuring smooth collaboration with the customer engagement team and improves processes based on customers’ feedback
  • Work with management to design and implement ideas and strategies to introduce new product lines,acquire new customers and break into new markets
  • Propose and lead the implementation of marketing ideas to drive increased market penetration of existing
    products lines
  • Directly manage the relationship with key accounts in the portfolio guaranteeing high level of satisfaction and increased sales volumes
  • Implement and manage systems to effectively track activities and sales
  • Find opportunities to develop and improve systems, delegate responsibilities to enable the team to handle more work with increasing complexity
  • Create and enforce a data-driven culture to decide new products orders and efficient allocation of capital
  • Effectively utilize customer relationship management (CRM) and sales tracking platforms to ensure that the customer engagement team operates efficiently and revenue targets are met
  • Introduce key control points, allowing you to maintain quality and accuracy of the growing activities within your area of responsibility


  • You are a strong leader, and you have at least
  • 3 years’ experience managing individuals across different functional areas.
  • You have a proven track record of motivating and developing your direct reports
  • You
    preferably have at least 2 years’ experience in leading a company’s business development strategy and a track record of achievement in growing a company’s portfolio
  • You have the ability to manage key customers’ relationships in another organization and are effective at building, maintaining and growing such relationships independently
  • You have an entrepreneurial streak and have drawn energy from working in a young company, start-up environment or other environment of rapid growth and change. You enjoy working on multiple diverse projects and tasks simultaneously
  • You thrive when you are able to take initiative, you are considered very self-managing and do best in an environment where you are given high-level goals and take initiative to achieve them
  • You are confident in your own ability to perform and inspire others to perform, and you are eager to take on responsibility for a key team within our company. You find the prospect of being rewarded according to your ability to grow a team extremely motivating
  • You have experience developing and implementing management systems within an organization, and value the structure and predictability they bring
  • You possess a strong analytical toolkit, and you frequently apply quantitative analysis to decision-making

    How to Apply

    Interested and qualified candidates should apply online by 20th October, 2017

    For more information and job application details, see; Engagement Head of Customer Jobs Openings in Kenya

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