Emerge Egress Consulting Business Relationship Officer -Nairobi Jobs in Kenya


Emerge Egress Consulting Business Relationship Officer -Nairobi Jobs in Kenya;The Business Relationship Officer will be responsible for developing and nurturing strong relationships with existing and prospective clients. The successful candidate will combine strong customer engagement skills with a commercial mindset to identify business opportunities, promote relevant solutions and contribute to customer retention and revenue growth.

The role requires an individual who is proactive, self‑motivated, commercially aware and comfortable working towards clearly defined business and sales objectives.

Core Duties & Responsibilities

  • Develop and maintain strong relationships with existing and prospective clients and business partners through proactive communication and engagement.

  • Understand client needs and business requirements and recommend appropriate services and solutions.

  • Identify, pursue and convert new business opportunities in line with organizational growth objectives.

  • Present and promote services through client meetings, presentations, proposals, networking and other business development activities.

  • Identify opportunities to grow existing accounts through cross‑selling, upselling and other initiatives.

  • Collaborate with sales, marketing, operations and other internal teams to ensure effective coordination and delivery of client requirements.

  • Manage and follow up on leads, proposals, opportunities and prospective accounts to support timely conversion and revenue generation.

  • Monitor market trends, customer preferences, competitor activities and emerging opportunities, and provide relevant insights to management.

  • Maintain accurate records of client interactions, sales activities, opportunities, proposals and account performance.

  • Prepare regular reports and updates on client relationships, business development activities, sales pipeline and performance
    against agreed targets.

  • Contribute to achievement of agreed sales, revenue, client retention and service performance objectives.

  • Represent the organization professionally in client engagements, industry interactions, networking activities and other relevant business forums.

  • Undertake any other duties and responsibilities assigned in support of business objectives.

    Job Specifications & Qualifications

  • Diploma or Bachelor’s Degree in Business Administration, Marketing, Sales or related discipline.

  • Minimum five (5) years of relevant experience in sales, customer relationship management, business development or customer service.

  • Demonstrated experience working with clients and developing long‑term business relationships.

  • Proven ability to work towards and deliver sales or commercial targets.

    Key Competencies

  • Strong client and relationship management skills.

  • Excellent verbal and written communication abilities.

  • Commercial and sales‑oriented mindset.

  • Good understanding of market and industry dynamics.

  • Ability to work independently while collaborating effectively with internal teams.


    How to Apply

    For more information and job application details, see; Emerge Egress Consulting Business Relationship Officer -Nairobi Jobs in Kenya

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