eLipa Customer Care Representative - Jobs in Uganda

eLipa Customer Care Representative - Jobs in Uganda




Our client, eLipa, who is a reliable payment processing services provider that supports instant payment processing using mobile money, mobile banking, debit, and credit cards, eLipa wallet and Pesalink is looking for a Customer Care Representative to join their team.

Job Purpose: To provide assistance, resolve customer complaints, and attract potential customers by answering product and service questions and suggesting information about other products and services.

Key Responsibilities and Duties

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Follow communication procedures, guidelines and policies, and take the extra mile to engage customers.


    Minimum Required Qualifications and Experience

  • Proven customer support experience or experience as a Client Service Representative not
    less than 3 years.
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • MS Excel, PowerPoint, Word Microsoft Office Skills
  • High school diploma


    Skills and Competencies

  • Detail-oriented
  • Ethical, Honest and Transparent
  • Disciplined
  • Awareness of the commercial trends and developments within the industry
  • A demonstrable problem solver
  • Able to work well with other team members across cultures.


    How to Apply

    To apply, visit ats.flexi-personnel.com and submit your application by 28th July 2022.

    NB: Flexi Personnel does not charge candidates for job placement.



    How to apply
    For more information and job application details, see; eLipa Customer Care Representative Jobs in Uganda


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