Ekesons Transport Customer Service Executive Jobs in Nigeria

Ekesons Transport Customer Service Executive Jobs in Nigeria



Job Responsibilities

  • Handling Outbound and Inbound calls from customers.

  • Providing information and resolving customers on complaints regarding specific products as well as services.

  • Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.

  • Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.

  • Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels.

  • Interpret and accurately communicate our terms and conditions of service where and when applicable.

  • Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.

  • Ensure deliverables are met within ascribed SLA timeframe.

  • Perform all other duties as assigned.

    Job Requirements

  • Minimum of Bachelor's Degree or HND in any relevant discipline

  • Minimum of two (4) years cognate experience in Customer Service/ Care.




    How to Apply

    Interested and qualified candidates should send their CV to: careers@ekesonstransport.com using "Customer Service Executive" as the subject of the mail.

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