EHA Clinics Command Center / Help Desk Shift Supervisor (SS) Jobs in Nigeria

Summary of Job

The Shift Supervisor is responsible for overseeing daily Command Center operations and Command Center Operator’s performance during their particular shift.

Essential Duties and Responsibilities

To perform this role successfully, the SS will perform the following responsibilities, which will include but are not limited to:

Core Tasks

Manages command center operators and performs management duties when the Team Lead is absent or out of office

Oversee the operation for the assigned shift and report to the lead supervisor

Monitor the collection of call record and family member contact information and ensure control and confidentiality of the information by agents

Coordinate data entry functions to maintain sensitive personal victim/family Information

Provide shift reports to lead supervisors and other stakeholders

Alert lead supervisor to any special concerns of members/users

Ensure booking of appointments and raising of tickets on Odoo as required

Function as a phone operator as needed during the shift and coordinate shift transition (help Desk, front desk, and the command center)

Conduct necessary follow-up on incoming call inquiries and ensure tickets are resolved

Other duties as required to ensure customer satisfaction

Requirements

2-3 years of work experience in a customer service environment

BSc/HND in relevant course from a reputable institution

In-depth knowledge of performance metrics
Good computer skills

Excellent communication and leadership skills

Organizational and time-management skills

Decision-making skills

Work Experience:

S/he will be required to have had related and progressive experience in a healthcare organization and customer service environment.

Competencies:

Team Leadership Experience

Product Knowledge and Industry Experience

Leadership Skills

Strong Oral and Written Communication Skills

Motivational Skills

Results-Oriented

Employee Training Experience

Interviewing Skills

Strong Relationship Building, Customer Service Skill

How to Apply

For more information and job application details, see; EHA Clinics Command Center / Help Desk Shift Supervisor (SS) Jobs in Nigeria

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