Efezi Southsea Nigeria Limited Hotel Duty Manager Jobs
Key Roles and Responsibilities
Supervise the daily operations of all hotel departments during assigned shifts.
Ensure smooth coordination between Front Office, Housekeeping, Food & Beverage, Maintenance, and Security.
Monitor service delivery to ensure compliance with hotel standards.
Ensure operational continuity during weekends, holidays, and night shifts.
Welcome VIP guests and handle special requests.
Respond promptly to guest complaints and service issues.
Resolve customer concerns professionally and efficiently.
Ensure high levels of guest satisfaction and service excellence.
Supervise staff on duty and ensure adherence to company policies.
Monitor employee attendance, punctuality, grooming, and performance.
Provide guidance, coaching, and support to team members.
Report disciplinary issues to the Human Resources department or General Manager.
Monitor check‑in and check‑out operations.
Ensure room allocations are accurate and efficient.
Handle room upgrades, walk‑in guests, and overbooking situations.
Ensure proper handling of reservations and guest records.
Ensure guest rooms are cleaned and ready for occupancy.
Coordinate with Housekeeping to prioritize urgent room requests.
Ensure public areas are maintained to required standards.
Monitor restaurant, bar, banquet, and room service operations.
Ensure quality food service and customer satisfaction.
Address guest complaints relating to food and beverage services.
Minimum Qualifications
Bachelor’s degree, Higher National Diploma (HND), or National Diploma (ND) in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or related field.
Professional certifications in hospitality management, customer service, or health and safety are an added advantage.
Experience
3–5 years of experience in hotel operations.
At least 2 years in a supervisory role such as Front Office Supervisor, Housekeeping Supervisor, Food and Beverage Supervisor, or similar.
Experience coordinating multiple hotel departments and handling guest relations.
How to Apply
Interested and qualified candidates should send their Applications to: efezisouthsea2000@gmail.com using the Job Title as the subject of the email.
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