Efezi Southsea Nigeria Limited General Manager - Imo Jobs

Efezi Southsea Nigeria Limited General Manager - Imo Jobs ; We are seeking an experienced and results‑driven Hotel General Manager to oversee the overall operations and profitability of our client’s hotel. The ideal candidate should possess exceptional leadership abilities, strong financial management skills, extensive operational knowledge, and a proven track record of improving guest satisfaction, increasing revenue, and leading high‑performing teams within the hospitality industry. The successful candidate will be responsible for driving operational excellence while maintaining the highest standards of service and professionalism.

Key Roles and Responsibilities

Oversee the day‑to‑day operations of all hotel departments.

Ensure smooth coordination between departments.

Maintain high standards of service delivery and guest satisfaction.

Develop and implement hotel policies and procedures.

Prepare and manage annual budgets.

Monitor revenue, expenses, and profitability.

Implement effective cost‑control measures.

Review financial reports and make strategic business decisions.

Recruit, train, mentor, and supervise department heads.

Conduct staff performance evaluations.

Foster teamwork and a positive work environment.

Ensure staff compliance with company policies and procedures.

Ensure excellent customer service.

Resolve

guest complaints promptly and professionally.

Monitor guest feedback and implement improvements.

Develop strategies to increase occupancy and revenue.

Build relationships with corporate clients, travel agencies, and business partners.

Support marketing and promotional campaigns.

Ensure compliance with hospitality regulations and labour laws.

Maintain health, safety, and security standards.

Ensure all licences and certifications remain valid.

Oversee maintenance of hotel facilities and equipment.

Ensure cleanliness and proper upkeep of the property.

Approve capital expenditure where necessary.

Set business goals and performance targets.

Analyse market trends and competitors.

Develop long‑term growth strategies.

Qualifications

Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or related field.

Master’s degree (MBA or Hospitality Management) is an added advantage.

8–10 years of progressive hotel management experience.

At least 3–5 years in a senior management role (e.g., Operations Manager, Resident Manager, or General Manager).

Professional certifications in hospitality management will be an added advantage.
How to Apply

Interested and qualified candidates should send their Applications to: efezisouthsea2000@gmail.com using the Job Title as the subject of the email.

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