Educor Holdings Customer Service Consultant – Helpdesk Jobs in South Africa

Educor Holdings Customer Service Consultant – Helpdesk Jobs in South Africa

Educational requirements:

Grade 12

At least 2 years’ experience in customer service/contact centre or education related positions

MS office proficient

Duties and Responsibilities:

To attend to and resolve student queries received via the various communication media/channels

Ticket query processing, telephonic query processing, general query processing and general admin duties

Assist students on the LMS with SLA by effectively resolving their requirements

Maintain a professional rapport with students when processing conversations both online and telephonic

Facilitate interaction between departments to smoothly accommodate student requirements

Utilize the CRM system

Maintain an effective working relationship with students and internal departments

Create tasks in the CRM in order to timely resolve student requirements and ensure that the timelines are met

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