Edomias International PLC Operation Support Manager Jobs in Ethiopia

Edomias International PLC Operation Support Manager Jobs in Ethiopia

Job Details:

  • The Operation Support Manager is responsible in managing and coordinating support to clients from Edomias as a whole, supporting the managers, supervisors and staffs involved in serving the clients, monitors clients on-boarding (activities at pre-launch and launch), and the reporting duties and the subsequent documentations. He/she will be responsible in facilitating communication and correspondence between the client and the supervising operational team.

    Main Duties & Responsibilities

    • Converts the checklists for the on-boarding of a new client into action plan

    • Activities on the action plan are on track (no delays, rather ahead of schedule)

    • The reporting qualities are up to internal expectations and the standards as required by the client (timely, completeness, no rework)

    • Proper documentation of reports, data, minutes, directives , etc pertinent to operational activities (soft and hard copies)

    • Avoid undue wastes (related to hiring, termination)

    • The demands and requests of the client are received and implemented correctly

    • Escalates and calls for corrective actions when activities lag behind schedule.

    • Analyses business feasibility at client and contract level.

    • Monitors compliance to the obligations under contracts.

    • Coordinates the resolution of complaints from the client (or staffs serving the client).

    • Checks incoming and outgoing reports for correctness and completeness.

    • Contribution to the continuous
    operational improvements.

    • Contribution to business continuity (retention of clients, promotion of company image, attraction of new clients etc).

    Job Requirements

    Qualification and Skill required:

    • Bachelor Degree in Management or related business field and 7+ years of experience in relevant profession.

    • Experience working in a cross-cultural setting, preferable in a support role.

    • Able to oversee multiple tasks, prioritizing and delegating as required.

    • Good inter-personal and conflict resolution skills

    • Excellent English and Amharic communication skills

    • Competencies in data entry, analysis, and management

    • Ability to negotiate and resolve conflicts.

    How to Apply

  • Candidates who meet the above-detailed requirements can send their CV, Application Letter only to

  • info@jobsinethiopia.net with the subject line –“Operation Support Manager or can apply directly at our office located Mexico Square K-Kare Center.

  • The closing date for this application is June 02, 2022.

  • Only short listed candidates will be contacted.

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