Economic Commission for Africa Communication Assistant Jobs in Ethiopia
Economic Commission for Africa Communication Assistant Jobs in Ethiopia; These positions are in the Publications & Conference Management Section (PCMS) within the Administration and Conference Management Division (ACMD) in the United Nations Economic Commission for Africa (UNECA), Addis Ababa, Ethiopia.
Responsibilities
Direct the end-to-end flow of guided-tour operations by creating daily and weekly schedules, managing daily logistics, and making real-time adjustments to ensure a fair workload and seamless visitor transitions
Provide operational guidelines, address interpersonal issues, and deliver daily briefings to ensure consistency in information and professional standards
Act as the central point of contact for all types of visitors including VIPs, diplomats, and group leaders, managing complex inquiries and resolving grievances tactfully to protect the institution's brand image
Ensure all visitors receive a high-standard experience by monitoring guide performance and enforcing strict adherence to organizational rules, practices, and professional ethics
Oversee the execution of high-priority assignments, including VIP visits, "UN Kids" programs, and special request tours that may occur outside of standard operating hours, by coordinating schedules, preparing materials, assigning staff, and monitoring operations to ensure smooth, safe, and standards-compliant execution
Support the collection of visitor feedback to collaborate with the Marketing team on product improvements, sales strategies, and institutional outreach
Manage digital and manual systems interfacing with visitors, including distribution, collection, and maintenance of specialized tour equipment like headphones
Act as a critical cross-functional liaison with IT, FMS and security teams to maintain site safety and efficiency, while simultaneously driving quality control initiatives
Execute additional specialized assignments to support the evolving needs of the Visitors Centre as required
Assist with the collection and
analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making
Assist with visualizations and updating information material such as web pages or brochures
Perform other duties as assigned
Competencies
Professionalism – Knowledge of strategic communications principles and practices, risks to information integrity, presentation skills, communication skills, storytelling ability, audience adaptation, and critical thinking. Shows pride in work and achievements; demonstrates professional competence; meets commitments and deadlines; remains calm in stressful situations; committed to gender equality
Planning & Organizing – Develops clear goals consistent with strategies; identifies priority activities; allocates appropriate time and resources; foresees risks; monitors and adjusts plans; uses time efficiently
Client Orientation – Considers all those to whom services are provided to be "clients"; establishes and maintains productive partnerships; identifies client needs and matches them to solutions; keeps clients informed of progress or setbacks; meets timelines for delivery of services
Languages
English or French required
Amharic, Arabic, and Chinese (Mandarin) desirable
How to Apply
For more information and job application details, see; Economic Commission for Africa Communication Assistant Jobs in Ethiopia
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