Echo Network Africa Receptionist - Jobs in Kenya

Echo Network Africa Receptionist - Jobs in Kenya

Job Summary
The Receptionist Ensures That as the First Point of Contact, There is Excellent Customer Service and Public Relations to Set Up a Positive Interaction That Reflects Well on Ena. The Incumbent is a Back Up For the Administration Officer and Aids Programme Logistics and Support.

Key Tasks, Duties and Responsibilities
The Receptionist is Responsible for:

Customer Service
  • Receive Visitors and Direct Them Accordingly
  • Provide Information Required to Callers or Visitors and Direct Other Inquiries to Appropriate Staff Members
  • Answer Telephone and Relay Any Messages
  • Coordinate With All Departments to Ensure Information Flow
  • Follow Up on Any Client Queries or Complaints
  • Promote Ena Brand by Representing and Upholding Her Image Through Efficient Customer Care

    Administrative Support
  • General Administrative and Clerical Support to Staff
  • Coordinate Monday Meeting Prayer Schedule
  • Receive, Sort and Distribute Mail and Deliveries
  • Maintain an Electronic Database of Contacts
  • Organize Meetings Venue
  • Tidy and Maintain the Reception Area
  • Assist With Travel Bookings for Management and Staff
  • Support Office Security by Reporting Any Suspicious Activity
  • Maintain Visitors Gate Pass Records

    Programme Support
  • Compile and Maintain Programme Contacts
  • Assist in Scheduling and Following Up on Program Events
  • Facilitate Programme Tasks Such as Printing and Filing Documents
  • Support
    Follow Up Programme Tasks Such as Reimbursements of Transport and Airtime for Programme Events Held at the Office
  • Any Other Duties That May Be Assigned by the Supervisor

  • Diploma in Marketing, Public Relations or Customer Service.
  • Bachelors Degree in Marketing an Added Advantage

  • Excellent Computer Skills
  • Excellent Typing Skills (35 Wpm) Minimum
  • Excellent Communication Skills

  • Two Years Experience in a Busy Front Office

    Professional Membership
  • None

    Personal Attributes
  • Tech Savvy
  • Excellent Interpersonal Skills
  • Customer Centric
  • Problem Solving Skills
  • High Integrity and Ethical Conduct
  • Confidential
  • Self Driven and Reliable
  • Accountable for Results

    Supervision Received
    The Job Holder is Accountable to the Administration Officer.

    Other Requirements
    Certificate of Good Conduct

    How to apply
    For more information and job application details, see; Echo Network Africa Receptionist Jobs in Kenya

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