Eagle HR Kenya - Customer Care Executive - Jobs in Kenya
Eagle HR Kenya - Customer Care Executive - Jobs in Kenya Ref: EHC/1197/19
East Africa zone
Manager Customer Care, East Africa zone
Service & Parts Operations
Our Client, a leading company dealing with Automotive and Farm Equipment businesses in East Africa is looking for Customer Care Executive to assist distributors in managing Service and Parts Operations for a range of Automotive and Farm equipment products.Diploma in Mechanical or Automobile (DME / DAE) engineering
5/6 years (DME or equivalent) experience in Service & Parts Operations in Automobile industry / Tractor industry/ Heavy commercial industry.
Experience in handling Spare Parts (Auto, Tractors, Generators, Trucks & Buses, Construction Equipment) is MANDATORY
Scope of Work/Activities:
Assist Distributors in managing Service and Parts Operations for all range of machines products in East Africa zoneAssist / guide distributors in Service & Parts Operations
Implement policies and procedures in dealership network
Assist distributors in concern resolution
Ensure timely product feedback from dealers
Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, etc.
Visit fleet operators along with Distributor to instill confidence in our products and services.
Implementing plans and schedules for maintenance operations and annual turn around with focus on optimum utilization of manpower and material.
Training to technicians (distributor and key account)
Managing the functions of troubleshooting and preventive/breakdown maintenance across the mechanical and electrical functions to reduce downtime to a minimum.
Arranging for procurement of spares with focus on improving storage conditions and minimizing expenses and wastage.
Monitoring launch tracker for arranging for all after sales operations.
Monitoring spare parts operations based on monthly Business reports, Claim Settlement, Wrong Spare Supply, retro completion.
Monitoring CaPs (Customer as Promoter Survey), DSS (Distributor Satisfaction Survey) for markets handled.
Monitoring vehicle off road at onsite locations, ensuring parts availability at estimated time, Ensuring Dealers Profitability by monitoring the Business viability.
Exposure to dealerships systems and processes with experience in implementing dealership and CSI processes.
Experience in handling dealers and customers.
Sound technical knowledge with analytical skills
Experience in warranty system
Exposure to Parts inventory management
How to Apply:
If you meet the requirements as stipulated above, please email your application letter accompanied with a detailed CV clearly indicating your current position, current and expected remuneration to the following email address: email@example.com on or before close of business on 29th March 2019.
Eagle HR Consultants do not charge any interview fee(s) to any applicant.
For more information and job application details, see; Eagle HR Kenya - Customer Care Executive - Jobs in Kenya
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