Eagle HR Kenya - Customer Care Executive - Jobs in Kenya

Eagle HR Kenya - Customer Care Executive - Jobs in Kenya

  • EHC/1197/19

  • Kenya

  • East Africa zone

    Reporting to:
  • Manager Customer Care, East Africa zone

  • Service & Parts Operations

    Our Client, a leading company dealing with Automotive and Farm Equipment businesses in East Africa is looking for Customer Care Executive to assist distributors in managing Service and Parts Operations for a range of Automotive and Farm equipment products.


  • Diploma in Mechanical or Automobile (DME / DAE) engineering
  • 5/6 years (DME or equivalent) experience in Service & Parts Operations in Automobile industry / Tractor industry/ Heavy commercial industry.
  • Experience in handling Spare Parts (Auto, Tractors, Generators, Trucks & Buses, Construction Equipment) is MANDATORY

    Scope of Work/Activities:

    Assist Distributors in managing Service and Parts Operations for all range of machines products in East Africa zone

    Job Specifications:

  • Assist / guide distributors in Service & Parts Operations
  • Implement policies and procedures in dealership network
  • Assist distributors in concern resolution
  • Ensure timely product feedback from dealers
  • Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, etc.
  • Visit fleet operators along with Distributor to instill confidence in our products and services.
  • Implementing plans and schedules for maintenance operations and annual turn around with focus on optimum utilization of manpower and material.
  • Training to technicians (distributor and key account)
  • Managing the functions of troubleshooting and preventive/breakdown maintenance across the mechanical and electrical functions to reduce downtime to a minimum.
  • Arranging for procurement of spares with focus on improving storage conditions and
    minimizing expenses and wastage.
  • Monitoring launch tracker for arranging for all after sales operations.
  • Monitoring spare parts operations based on monthly Business reports, Claim Settlement, Wrong Spare Supply, retro completion.
  • Monitoring CaPs (Customer as Promoter Survey), DSS (Distributor Satisfaction Survey) for markets handled.
  • Monitoring vehicle off road at onsite locations, ensuring parts availability at estimated time, Ensuring Dealers Profitability by monitoring the Business viability.

    Specific Experience:
  • Exposure to dealerships systems and processes with experience in implementing dealership and CSI processes.
  • Experience in handling dealers and customers.
    Sound technical knowledge with analytical skills
  • Experience in warranty system
  • Exposure to Parts inventory management
  • Business acumen

    How to Apply:
  • If you meet the requirements as stipulated above, please email your application letter accompanied with a detailed CV clearly indicating your current position, current and expected remuneration to the following email address: recruitment@eaglehr.co.ke on or before close of business on 29th March 2019.
  • Eagle HR Consultants do not charge any interview fee(s) to any applicant.
  • For more information and job application details, see; Eagle HR Kenya - Customer Care Executive - Jobs in Kenya

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