Eagle HR Kenya - Customer Care Executive - Jobs in Kenya

Eagle HR Kenya - Customer Care Executive - Jobs in Kenya


Ref:
  • EHC/1197/19

    Location:
  • Kenya

    Department:
  • East Africa zone

    Reporting to:
  • Manager Customer Care, East Africa zone

    Role:
  • Service & Parts Operations

    Our Client, a leading company dealing with Automotive and Farm Equipment businesses in East Africa is looking for Customer Care Executive to assist distributors in managing Service and Parts Operations for a range of Automotive and Farm equipment products.

    Qualifications:

  • Diploma in Mechanical or Automobile (DME / DAE) engineering
  • 5/6 years (DME or equivalent) experience in Service & Parts Operations in Automobile industry / Tractor industry/ Heavy commercial industry.
  • Experience in handling Spare Parts (Auto, Tractors, Generators, Trucks & Buses, Construction Equipment) is MANDATORY

    Scope of Work/Activities:

    Assist Distributors in managing Service and Parts Operations for all range of machines products in East Africa zone

    Job Specifications:

  • Assist / guide distributors in Service & Parts Operations
  • Implement policies and procedures in dealership network
  • Assist distributors in concern resolution
  • Ensure timely product feedback from dealers
  • Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, etc.
  • Visit fleet operators along with Distributor to instill confidence in our products and services.
  • Implementing plans and schedules for maintenance operations and annual turn around with focus on optimum utilization of manpower and material.
  • Training to technicians (distributor and key account)
  • Managing the functions of troubleshooting and preventive/breakdown maintenance across the mechanical and electrical functions to reduce downtime to a minimum.
  • Arranging for procurement of spares with focus on improving storage conditions and
    minimizing expenses and wastage.
  • Monitoring launch tracker for arranging for all after sales operations.
  • Monitoring spare parts operations based on monthly Business reports, Claim Settlement, Wrong Spare Supply, retro completion.
  • Monitoring CaPs (Customer as Promoter Survey), DSS (Distributor Satisfaction Survey) for markets handled.
  • Monitoring vehicle off road at onsite locations, ensuring parts availability at estimated time, Ensuring Dealers Profitability by monitoring the Business viability.

    Specific Experience:
  • Exposure to dealerships systems and processes with experience in implementing dealership and CSI processes.
  • Experience in handling dealers and customers.
    Sound technical knowledge with analytical skills
  • Experience in warranty system
  • Exposure to Parts inventory management
  • Business acumen

    How to Apply:
  • If you meet the requirements as stipulated above, please email your application letter accompanied with a detailed CV clearly indicating your current position, current and expected remuneration to the following email address: recruitment@eaglehr.co.ke on or before close of business on 29th March 2019.
  • Eagle HR Consultants do not charge any interview fee(s) to any applicant.
  • For more information and job application details, see; Eagle HR Kenya - Customer Care Executive - Jobs in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!


  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Kenya.

    Scholarship 2019/20

    Undergraduate Scholarships 2019/2020
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.