Duma Works - Travel & Tours Consultant - Jobs in Kenya

Duma Works - Travel & Tours Consultant - Jobs in Kenya

Duma Works is recruiting a Senior Travel & Tours Consultant for a leading travel agency in Nairobi.

The candidate must be proficient in the Amadeus reservation system and have at least 7 years experience in the Travel industry.


  • Develop systematic procedures and accountability for all transactions handled by the department
  • Negotiate contracts or rates with travel service providers
  • Manage vendor relationship
  • Liaising with clients in person, over the phone or via email to discuss their travel requirements
  • Prepare customised itineraries to suit clients’ preferences and budget
  • Make airline, hotel or other travel related reservations as requested by customers
  • Provide up to date advice on travel regulations
  • Create and update electronic records for clients
  • Research destinations and keep up to date with travel industry news
  • Attend conferences and workshops to maintain familiarity with travel trends
  • Use promotional techniques and prepare promotional materials to sell travel & tour packages
  • Ensure payment for services rendered is collected or an authorisation for credit facilities has been granted by the company prior to any issuance of travel documents.
  • Assist after office hours or in emergency situations on any issues that may arise relating to customers’ travel.
  • Utilise all revenue streams available to you in order to generate revenue and account profitability.
  • Achieve revenue and profit targets
  • Report & resolve customer complaints in the shortest time possible. All complaints must be communicated immediately to the board of directors.
  • Notify the board of directors of any challenges encountered in the course of your duties

  • Proficiency in the Amadeus reservation system
  • At least 7 years experience in
    the Travel industry
  • A degree or higher in tours and travel, hospitality or related discipline
  • Experience in liaising with international travel agents /partners
  • Excellent planning and organizational skills.
  • Self –motivated, Confident and outgoing personality.
  • Ability to multi-task and get things done to completion.
  • A Team player with good interpersonal and communication skills.
  • Excellent networking and prospecting skills

    How to Apply
  • To apply online send your Cover Letter and detailed CV to apply@jobs.dumaworks.com marking the subject as “3587”, Your Full name & Phone number e.g. 3587 Barack Obama, +2547xxxxxxxx.
  • If you don’t follow these instructions, your application will not go through.
  • Deadline for receiving applications is 8th April 2019
  • You will receive a confirmation email and an alert to take a basic screening test over SMS or online.
  • The email with the test may not arrive immediately.
  • Please be patient.
  • The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.
  • If you apply and don’t meet these minimum qualifications, we will not be able to move forward with you application.
  • For more information and job application details, see; Duma Works - Travel & Tours Consultant - Jobs in Kenya

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