Duma Works - Travel & Tours Consultant - Jobs in Kenya
Duma Works - Travel & Tours Consultant - Jobs in Kenya
Duma Works is recruiting a Senior Travel & Tours Consultant for a leading travel agency in Nairobi.
The candidate must be proficient in the Amadeus reservation system and have at least 7 years experience in the Travel industry.
Responsibilities
Develop systematic procedures and accountability for all transactions handled by the department
Negotiate contracts or rates with travel service providers
Manage vendor relationship
Liaising with clients in person, over the phone or via email to discuss their travel requirements
Prepare customised itineraries to suit clients’ preferences and budget
Make airline, hotel or other travel related reservations as requested by customers
Provide up to date advice on travel regulations
Create and update electronic records for clients
Research destinations and keep up to date with travel industry news
Attend conferences and workshops to maintain familiarity with travel trends
Use promotional techniques and prepare promotional materials to sell travel & tour packages
Ensure payment for services rendered is collected or an authorisation for credit facilities has been granted by the company prior to any issuance of travel documents.
Assist after office hours or in emergency situations on any issues that may arise relating to customers’ travel.
Utilise all revenue streams available to you in order to generate revenue and account profitability.
Achieve revenue and profit targets
Report & resolve customer complaints in the shortest time possible. All complaints must be communicated immediately to the board of directors.
Notify the board of directors of any challenges encountered in the course of your duties
Qualifications
Proficiency in the Amadeus reservation system
At least 7 years experience in
the Travel industry
A degree or higher in tours and travel, hospitality or related discipline
Experience in liaising with international travel agents /partners
Excellent planning and organizational skills.
Self –motivated, Confident and outgoing personality.
Ability to multi-task and get things done to completion.
A Team player with good interpersonal and communication skills.
Excellent networking and prospecting skills
How to Apply
To apply online send your Cover Letter and detailed CV to apply@jobs.dumaworks.com marking the subject as “3587”, Your Full name & Phone number e.g. 3587 Barack Obama, +2547xxxxxxxx.
If you don’t follow these instructions, your application will not go through.
Deadline for receiving applications is 8th April 2019
You will receive a confirmation email and an alert to take a basic screening test over SMS or online.
The email with the test may not arrive immediately.
Please be patient.
The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.
If you apply and don’t meet these minimum qualifications, we will not be able to move forward with you application.
For more information and job application details, see; Duma Works - Travel & Tours Consultant - Jobs in Kenya
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