Dove Nest Lodge Naivasha Hotel Operations Manager Jobs in Kenya

Dove Nest Lodge Naivasha Hotel Operations Manager Jobs in Kenya

Position Summary:

  • We are seeking a professional and customer-focused hotel manager to oversee our hotel operations.

  • In this position, you will direct the day-to-day operations and activities of the hotel.

  • Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.

  • To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience.

  • Our ideal candidate will also demonstrate excellent communication and interpersonal skills.

  • The Operations Manager will lead and direct the routine functions of the hotel.

    Duties and Responsibilities:

  • Support and work with all head of departments in running all aspects of the hotel

  • Ensure Sop implementation in all departments and check the same during routine operational

  • Ensure monthly stock taking and follow up on any discrepancies

  • Ensure the premises are in operative conditions

  • Monitor and ensure co-ordination between all departments for smooth and efficient operations

  • Assessing and reviewing customer satisfaction and service delivery

  • In coordination with the Human resource department identify staff learning needs and assist with development of training content.

  • Be available on call 24hours a day to resolve any urgent matters that may arise

  • Responsible for the overall management of the hotel operations.

  • Developing and Implementing strategies that will ensure a positive experience that exceeds
    guest’s expectations

  • Work collaboratively with all department
    managers to make sure operations are running
    smoothly in tandem with one another

  • Anticipate all guest needs and respond promptly & accordingly

  • Establish and maintain standards for staff performance and customer service

  • Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies and special availabilities

  • Ensure hotel premises are well kempt and the food service requirements of customers are met.


  • Degree/Diploma in relevant field

  • Commercial awareness

  • Able to build and maintain relationships with internal and external guests.

  • Highly organized, flexible and strong ability to multitask and manage people.

  • A minimum of 3 years’ experience in hotel management or similar role.

  • Great communication skills.

    How to Apply

  • To apply ,send your cv only to

  • on or before 5th May 2022.

  • Clearly indicate the exact position (HOTEL OPERATIONS MANAGER) applied for and your minimum salary expectations on the subject line.

  • Only shortlisted candidates will be contacted.

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