d.light Territory Retention Executive Jobs in Kenya

Position Description

The jobholder will be responsible for contacting clients and collecting outstanding payments with the
aim of reducing the delinquency numbers for the business.

R&Rs

Monitor accounts to identify outstanding debts

Investigate historical data for each debt or bill

Take actions to encourage timely debt payments

Resolve billing and customer credit issues

Update account status records and collection efforts

Report on collection activity and accounts receivable status

KPIs

Ensure collections are in line with set targets.

High Collection Effectiveness Index

High Collection Percentage

Desired Skills and Experience

High school diploma or degree in a related field. Proven experience as a Collection Specialist or similar role will be an added advantage

Knowledge of billing procedures and collection techniques

Familiarity with laws related to debt collection

Demonstrate good customer service skills while dealing with customers.

Strong written, verbal, active listening and phone communication skills.

Patience and ability to manage stress

Comfortable working with targets

Excellent communication skills (written and oral)

Skilled in negotiation

Problem-solving skills

Strong problem-solving skills.

Passion for social enterprise, development of people and environment benefits.

How to Apply

For more information and job application details, see; d.light Territory Retention Executive Jobs in Kenya

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