d.light Customer Experience Agent Jobs in Kenya

Position Description

The jobholder will be responsible for contacting clients and collecting outstanding payments with the
aim of reducing the delinquency numbers for the business.

R&Rs

Monitor accounts to identify outstanding debts

Investigate historical data for each debt or bill

Find and contact debtors’ clients to arrange debt payoffs

Take actions to encourage timely debt payments

Resolve billing and customer credit issues

Update account status records and collection efforts

Report on collection activity and accounts receivable status

KPIs

Ensure collections are in line with set targets.

High Collection Effectiveness Index

High Collection Percentage

Desired Experience

Diploma in Customer Services Management and / or an additional focused Call Centre qualification
will be an added advantage

2 years of working experience in a Call Centre or in the Service Industry

Sales skills and experience advantageous within call centre or service sector

Experience at technology-oriented service firms; Mobile telephony, BPO call centers, etc. will be
advantage

Familiarity with laws related to debt collection

Demonstrate good customer service skills while dealing with customers.

Skills and Competencies

Excellent communication skills; strong written, verbal, active listening and phone communication.

Computer skills (MS Word, Excel, PowerPoint)

Problem solving and decision making

Patience and ability to manage stress

Comfortable working with targets

Team player

Self-Driven and open to change

Planning and organizing

Attention to detail

Interpersonal skills

Influencing skills / Numeracy skills

Skilled in negotiation

Strong problem-solving skills.

How to Apply

For more information and job application details, see; d.light Customer Experience Agent Jobs in Kenya

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