Discovery Limited Contact Centre Consultant - Talent Pool Port Elizabeth Jobs in South Africa

Discovery Limited Contact Centre Consultant - Talent Pool Port Elizabeth Jobs in South Africa


Key Purpose

  • To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone

    Key outputs

  • The successful applicant will be responsible for but not limited to the following job functions:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved

  • Servicing our members in a customer centric way to ensure that we live by our service principles

  • Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced

  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood

  • Achieving and exceeding key performance metrics relating to service delivery

    Competencies and Skills

    Behavioural Competencies

  • Delivering results and meeting customer expectations

  • Presenting and communicating information

  • Writing and reporting

  • Analysing

  • Deciding and initiating action

  • Working with people

  • Achieving personal work goals and setbacks

  • Following instructions and
    procedures

    Skills

  • Excellent verbal and written communication skills;

  • Excellent administration skills;

    MS Office and PC literate

  • Time Management

    Personal Attribute and Skills:

  • Customer Centric

  • Empathetic

    Education and Experience

    Education:

  • Matric with Mathematics or Accounting minimum of 50%

  • Having a achieved a minimum of 50% in English in Matric

    Basic MS Office Skills

    Experience

  • At least 12 months working experience in a customer services environment

    Advantageous

  • The Business Writing Skill

    How to Apply

  • For more information and job application details, see; Discovery Limited Contact Centre Consultant - Talent Pool Port Elizabeth Jobs in South Africa




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