Dis-Chem Pharmacies TLC Field Service Advisor Jobs in South Africa

Dis-Chem Pharmacies TLC Field Service Advisor Jobs in South Africa

Job Description

  • TLC Head Office has an opportunity for a TLC Field Service Advisor for their KZN Region. You will be responsible for implementing and maintaining all aspects of the TLC franchise system within responsible stores.


  • Grade 12 – Matric or Senior Certificate or relevant qualification.

  • 2 – 5 years’ experience in a store retail management discipline.


  • Sales/Marketing/Operations Management diploma/ Degree.

  • Experience within a pharmacy environment.

    Job Specifications:

  • Ensure that operational standards and operating systems are adhered to

  • Conduct regular store visits in line with the FSA checklist

  • Monitor store-ordering processes and ensure stock levels flow

  • Ensure that the merchandising is accurate

  • Liaise with pharmacy regarding planned and suggested orders and external suppliers

  • Ensure that all required TLC corporate identity (CI) for stores is updated

  • Administer ongoing training in store

  • Monitor and support franchisees. Assist franchisee where needed

  • Review store BI reports and discuss with management

  • Drive store compliance and ensure operational standards and procedures are adhered to by franchisee

  • Maintain continuous communication with store

  • Recommend improvements and implement new processes and programs where necessary

  • Effectively manage field services issues, stock management and merchandising requirements for all franchisees

  • Participate in TLC store opening (conversions or new stores) projects and ensure operational logistics with the franchisee are in place

  • Analyse new store operational requirements and devise operational support plan

  • Implement all new business integration project plans from start to finish

  • Coordinate activities related to the receiving and pricing
    of stock in preparation for the opening of the store

  • Ensure that any rising issues or concerns are managed or escalated to the project team and resolved efficiently

  • Implement all TLC franchisee marketing and advertising campaigns at store level, in conjunction with the Marketing Department

  • Ensure store staff is trained and able to sell/market the assigned campaign

  • Oversee the stores financial performance to ensure a profitable franchise model.

  • Evaluate and analyse store financial benchmarks and turnover figures monthly

  • Communicate negative growth immediately and manage recovery plans, in conjunction with the Franchisee and TLC management team

  • Assist the franchisee with any reasonable duties in the trading routine and optimising the operations of the store

  • Planning work schedules, including weekly and monthly timetables to ensure alignment with store support



  • Excellent telephone manner and language communication skills.

  • English & Afrikaans – read, write and speak well.

    How to Apply

  • For more information and job application details, see; Dis-Chem Pharmacies TLC Field Service Advisor Jobs in South Africa

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